Operations Leader

Petco•Sarasota, FL

1d•Onsite

About The Position

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. They are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. The company is focused on purpose-driven work, believing that what’s good for pets, people and our planet is good for Petco. As a Key Holder, the Operations Leader is a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. This role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Requirements

Previous retail experience required
Strong leadership, problem-solving, and decision-making skills
Excellent communication and interpersonal abilities
Ability to multitask and thrive in a fast-paced environment
Basic math skills and experience handling cash and transactions
Reliable, responsible, and detail oriented
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays

Nice To Haves

Key holder or supervisory experience preferred

Responsibilities

Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
Promote a safe, welcoming environment for pets, pet parents, and partners.
Follow all policies and procedures related to animal welfare, safety, and store operations.
Deliver friendly, knowledgeable, and solution-oriented service to every customer.
Support and supervise store partners, helping maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Help maintain a clean, organized, and visually appealing store environment.
Open and close the store while following all cash handling, safety, and security protocols.
Support daily store operations including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact in the absence of store management.
Support sales initiatives and promotions to help achieve store goals.
Maintain merchandise presentation and in-stock conditions to Petco standards.
Ensure accurate pricing and signage throughout the store.
Assist with inventory counts, product replenishment, and shrink awareness.
Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
Ensure compliance with company policies, procedures, and safety standards.
Address customer questions and resolve concerns promptly and professionally.
Model Petco’s selling behaviors and service expectations.
Provide guidance and direction to partners during assigned shifts.
Escalate concerns appropriately to store leadership.