Operations Leader

Petco • Tallahassee, FL

1d • Onsite

About The Position

Petco is a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With over 29,000 partners and 1,500+ pet care centers across the U.S., Mexico, and Puerto Rico, including Vetco Total Care hospitals and preventive care clinics, Petco is focused on purpose-driven work that benefits pets, people, and the planet. As a Key Holder, you will be a trusted member of the leadership team, responsible for ensuring smooth daily operations, delivering exceptional customer service, and maintaining a safe and secure environment for all. This role involves supporting store leadership by supervising partners, managing store opening and closing procedures, and serving as a primary point of contact when management is not present. It is ideal for individuals who enjoy leading on the sales floor, solving problems in real-time, and consistently providing a great experience.

Requirements

• Previous retail experience required
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain merchandise presentation and in-stock conditions to Petco standards.
• Model Petco’s selling behaviors and service expectations.
• Provide guidance and direction to partners during assigned shifts.
• Escalate concerns appropriately to store leadership.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed