Operations Leader

Chick-fil-A•Irvine, CA

34d

About The Position

At Chick-fil-A, Operation Leaders are responsible for assisting the Director team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Operation Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant; following established opening and closing procedures. We look for individuals sone who consistently demonstrate our core values, embrace the Chick-fil-A culture and have a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Requirements

Meets all Hospitality and Culinary Professional job requirements
2-5 years in a leadership/manager role
Must have a High School diploma or equivalent
Be available to work any time including Fridays and Saturdays
Proven history of how to continuously develop themselves
Ability to develop a high-performing team to achieve desired results
Reliable transportation
Ability to create, communicate, and execute achievable goals for their shift
Ability to manage and solve Team Members behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility

Responsibilities

Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
Ensures that Team Members work at a pace to maintain the restaurant's established speed of service guidelines.
Ensures that workstations are clean at all times.
Ensures that cashiers follow cash handling procedures at all times.
Ensures and executes break management for the shift
Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
Ensures that Team Members monitor the dining room, restroom, parking lot, and overall facility cleanliness.
Perform any of the tasks above as needed throughout the shift.
Addresses guest issues that may arise; consults with management regarding complex issues.
Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
Communicates employee performance and policy/procedure violations to management for appropriate handling.
Strictly adheres to all Company policies and procedures.