Operations Leader

Sulzer•Farmington, NM

10d

About The Position

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. About the role Summary: Location: Farmington, New Mexico The Operations Leader plays a critical role in overseeing daily operations, ensuring efficient job execution, maintaining high standards of safety and quality, and fostering employee development. This position serves as a key liaison between the service center, customers, and internal teams such as Sales and Purchasing. The Operations Leader directly supervises craftsmen and is responsible for driving performance, accountability, and continuous improvement. Location: Farmington, New Mexico REPORTS TO: Service Center Manager

Requirements

5+ years of Electro-Mechanical repair experience preferred
Strong leadership and communication skills
Available for 10-hour workdays (Mon-Fri) with weekend on-call duties on a rotating basis
Skilled in identifying nonconformance issues and driving corrective actions
Collaborative mindset with the ability to work across Sales, Operations, and Support teams

Responsibilities

Review work scopes and time estimates, ensuring efficient job execution
Maintain direct customer contact and address needs
Provide technical coaching and problem-solving support to craftsmen
Ensure adherence to SEMS procedures, OEM, and customer specifications
Manage resources, quality, and safety on the shop floor
Conduct performance reviews and provide employee coaching
Ensure craftsmen have necessary resources for safe and efficient work
Support employees in setting and achieving performance and career development goals
Coordinate on-the-job training, mentoring, and technical development opportunities