Operations Leader
About The Position
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. As a Key Holder , you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.
Requirements
- Previous retail experience required; key holder or supervisory experience preferred.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills and experience handling cash and transactions.
- Reliable, responsible, and detail oriented.
Responsibilities
- Store Operations, Merchandising & Inventory
- Maintain merchandise presentation and in-stock conditions to Petco standards.
- Ensure accurate pricing and signage throughout the store.
- Assist with inventory counts, product replenishment, and shrink awareness.
- Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
- Ensure compliance with company policies, procedures, and safety standards.
- Customer Experience & Leadership
- Address customer questions and resolve concerns promptly and professionally.
- Model Petco’s selling behaviors and service expectations.
- Provide guidance and direction to partners during assigned shifts.
- Escalate concerns appropriately to store leadership.
Benefits
- Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
- For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
