Operations Leader

CPF Dental LLC • Brandon, FL

15h • Onsite

About The Position

The Operations Leader (OL) is responsible for effectively running a financially viable Marquee Dental Partners office. Under the direction of the Director of Market Operations (DMO) / Regional Manager (RM), the Operations Leader independently manages all '4 walls' operations of the dental practice.

Requirements

• High School diploma or equivalent
• Three or more years of related work experience in operational management
• Competitive, energetic, results-driven
• Self-starter, Independent worker/thinker
• Goal achiever
• Effective Team Builder
• Servant Leader
• High EQ
• Customer Service Focused
• High Financial Acumen
• Tech savvy, computer proficient
• Influencer of ideas and thought
• Attention to detail
• Lifelong learner, committed to continual educational advancement
• Can take respectful, constructive feedback
• Can interpret data to make business decisions
• Ability to do basic/intermediate mathematical concepts (addition, subtraction, multiplication, division, percentages, ratios etc.)
• Can speak publicly
• Ability to train to various learning styles
• Can complete tasks in a timely manner

Nice To Haves

• Associate’s Degree / Bachelor’s degree
• Five or more years of experience leading a team, coaching, and with some P&L oversight/experience

Responsibilities

• Identify, onboard, train, develop and maintain office level talent
• Drive YOY revenue and profit(Facility Contribution) growth
• Oversee financial results of the practice
• Conduct daily morning huddles and monthly staff meetings to foster communication, provide company and practice updates, share information, teach, and run a profitable Marquee Dental Partners practice
• Be a champion of the Marquee Dental Partners Mission, Vision, and Values
• Ensure that ALL patients have extraordinary experience in a Marquee office
• Partner with DMO and HR to develop corrective action/ performance improvement plans for staff to ensure behaviors, attitudes, job expectations and performance standards are being met and exceeded
• Conduct disciplinary actions according to Marquee Dental Partners Progressive Discipline protocols (defined and approved by HR), consulting with DMO and HR prior to delivering any corrective action/warning documents to employees
• Ensure that staff is trained timely and is knowledgeable about current processes, policies and the completion of job responsibilities
• Hold self and staff accountable for successful completion of projects, job duties, and all company deliverables
• Complete Continuing Education as required for self and staff
• Follow required HIPAA and OSHA safety procedures, as necessary
• Manage ALL nonclinical team members in office and ALL areas/departments of the office
• Meet the business responsibilities and key performance metrics for successfully managing a practice; ensure all budget and production expectations are met or exceeded; ensure financial data and records are balanced; and, responsible for the practice passing all financial audits
• Exhibit outstanding customer service with patient as a priority; partnering with staff, timely and successfully resolve patient complaints, concerns and questions
• Lead staff by example to ensure that Marquee’s expectations are met, striving for staff members’ personal job satisfaction and fulfilled expectations
• Conduct and deliver annual performance evaluations
• Handle all facilities issues, repairs and office appearance
• Properly manage costs and expenses in a fiscally responsible manner
• Be supportive of company policies and procedures; ensure that they are being followed in the practice and that desired results are attained
• Ensure that the practice complies with state and federal employment laws and any regulatory requirements as appropriate
• Continually build and nurture a positive working relationship with the doctor(s) allowing doctor(s) to address any concerns; anticipate/facilitate doctor needs; and be responsible for meeting doctor’s income expectations
• Ensure bank deposits and petty cash are safe and uncompromised
• Strictly follow HIPAA and company standards to protect Patient Health Information (PHI) and patient personal and financial information including credit card, social security numbers etc.
• Properly process insurance claims to ensure patient benefits are maximized
• Provide feedback to DMO with recommendations to improve business operations
• Other duties and responsibilities assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees