Operations Leader 1

Swift Transportation • Johnstown, NY

3d

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Serve as the Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250-500+ trucks. For Express lanes, oversee the continued growth of Express business.
Assume responsibility for Terminal functions in the absence of the Terminal Leader, if so designated.
Act as liaison between various internal department personnel; ensure the various departments are communicating needs and opportunities for improvement.
As designated by leadership, perform set functions such as:
Purchase of office supplies.
Staff scheduling.
Monitoring trailer pools.
Driver compliance and driver relation issues.
Address customer relations issues.
Monitor and evaluate the performance of designated department personnel and any other assigned staff.
Monitor outbound freight within designated planning center and act as 'Service Champion' to identify service issues; manage expectations and collaborate with internal department personnel to provide resolution and execute better service opportunities.
Review terminal reports such as productivity, unmanned trucks, crashes, work comp, Driver Controlled Idle (DCI), risk analysis, and all other reports as assigned by leadership.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
May perform additional duties as assigned by leadership.

Requirements

• Previous leadership experience required and a minimum of one year of experience in Swift Driver Leadership, Planning or CSR position. The Driver Leadership/Planner/CSR experience may be substituted with 2+ years of Swift Driver experience in conjunction with a minimum of 2 years of prior leadership experience.
• Ability to lead others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, organizational skills, professional appearance, ability to take direction from leaders and detail oriented.
• Bachelors or equivalent combination of education and/or experience required.

Responsibilities

• Serve as the Fleet Leader or Planning Leader while taking on additional Operations or Customer Service leadership responsibility for terminals with 250-500+ trucks. For Express lanes, oversee the continued growth of Express business.
• Assume responsibility for Terminal functions in the absence of the Terminal Leader, if so designated.
• Act as liaison between various internal department personnel; ensure the various departments are communicating needs and opportunities for improvement.
• Purchase of office supplies.
• Staff scheduling.
• Monitoring trailer pools.
• Driver compliance and driver relation issues.
• Address customer relations issues.
• Monitor and evaluate the performance of designated department personnel and any other assigned staff.
• Monitor outbound freight within designated planning center and act as 'Service Champion' to identify service issues; manage expectations and collaborate with internal department personnel to provide resolution and execute better service opportunities.
• Review terminal reports such as productivity, unmanned trucks, crashes, work comp, Driver Controlled Idle (DCI), risk analysis, and all other reports as assigned by leadership.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• May perform additional duties as assigned by leadership.

Benefits

• Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
• Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
• Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
• Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level