Operations Lead - Ballparks of America/Sho-Me

The Sports Facilities Companies • Branson, MO

2d

About The Position

The Operations Lead provides the first point of contact for all guests. This Lead is expected to provide excellent guest service to all stakeholders and help cultivate a memorable event experience. There will be game day responsibilities for baseball games. This position will also have a large role in supporting daily operations, facility upkeep, and leading operations shifts.

Requirements

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• 1-2 years of event execution and/or college athletics experience
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
• Must be respectful and friendly
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others
• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Facility has intermittent noise

Nice To Haves

• Have a basic understanding of event execution and/or college athletics

Responsibilities

• Perform operating procedures relating to events and programs
• Support all aspects of game day operations
• Effectively lead Operations Team shifts
• Assist in performing preventative maintenance work
• Assist with monitoring quality control of vendor performance
• Consistently communicate issues and relevant updates to direct supervisor
• Greet all guests and stakeholders according to our Guest 1st Service model standards
• Act as a liaison between the venue and the guests
• Assist with ensuring all buildings under management scope are clean, safe, and guest-ready
• Help maintain and keep inventory of department asset
• Assist in making sure all game day equipment is in proper working order
• Adhere to all facility and SFM policies and procedures
• Adhere to all local, state, health and safety laws
• Perform additional duties as requested by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed