Operations Lead

Volunteers of America Los Angeles•Sun Valley, CA

12d•$23 - $24

About The Position

Under direction of the Program Coordinator, the Operations Lead will arrange, coordinate, schedule, mentor, and lead the Monitors efforts to provide 24 hour / 7 day security of the program premises, and safety for program clients, visitors and employees. The Operations Lead performs duties in a shelter or other residential setting having over 100 clients and works through Lead Monitors who are shift leaders of the Monitors, as well as directly leading and training Monitors. Driving ability preferred.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Within 30 days of hire, must successfully complete VOALA safety training.
Minimum of 2 years of experience working in the field of homelessness or other social support services
Minimum of 1 year in a supervision/leadership role

Nice To Haves

High School Diploma or GED
Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws.
Experience serving the homeless is preferred.
Database familiarity
Clean driving record to be insurable by VOALA insurance

Responsibilities

Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies.
Provides support for all meetings, events and functions at facility; supports daily routine for all participants.
Train Shelter Leads and Monitors in program operations, safety, and security expectations and procedures; the Shelter Attendant Coordinator participates in these core functions, and trains subordinates: shelter Security
SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises.
BAG & PERSON SCREENING: Monitors search all participants person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed.
SHELTER SAFETY: While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment. Know location of fire exits, be prepared to assist participants in case of any emergency.
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
ASSET PROTECTION: As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelters assets. Report all suspicious events to direct supervisor.
Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected Put clients/participants needs first.
CLIENT/PARTICIPANT SUPPORT: Answer telephones and take messages for clients and staff, monitor doors and greet visitors. Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events.
DRIVING TASKS (if in possession of a valid drivers license)
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
Assists passengers in securing wheelchairs, car seats and other mobility devices
Ensures safety of passengers, operates vehicle in safe manner at all times
Maintains trip records as well as mileage and gasoline usage records
Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
Responds to all situations identified by Monitors and Lead Monitors, completes incident reports and logs for daily events and irregularities.
Other duties that may arise to support program goals.
ESSENTIAL FUNCTIONS:
TRAIN, LEAD AND SCHEDULE MONITORS
Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies.
Provides support for all meetings, events and functions at facility; supports daily routine for all participants.
SHELTER SECURITY.
Monitor Shelter entrance
Screen bags and persons entering shelter
Patrol premises as scheduled
SHELTER SAFETY
Monitor Clients; conduct room checks; report violations of rules
While patrolling continuously observe for safe operations/conditions, report safety concerns
ASSET PROTECTION
Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
Monitor End of Shift Reports to ensure appropriate interventions occur and staff training gaps are highlighted for future supervisions/trainings.
CLIENT/PARTICIPANT SUPPORT, including driving tasks, if licensed.
Conflict resolution and Incident reporting
Other duties as required and is subject to change at any time.
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.