Operations Lead

Link Solutions, Inc. • Patuxent, MD

1d • $80,000 - $120,000 • Onsite

About The Position

Link Solutions is seeking an Operations Lead to join our team at Patuxent River, MD.
Must be a U.S. Citizen
DoD Secret Clearance required
Non-remote (relocation incentive available)
Our Operations Lead will serve as the coordinator for daily service delivery between Tier I and Tier II. You will be responsible for aligning performance with service delivery goals and organizing workforce resources against work requirements.

Requirements

• Must be a U.S. citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Must have a BA/BS in computer science, information technology, or related fields.
• Must have at least ten (10+) years of relevant IT Service Management configuration and technical leadership.

Nice To Haves

• Active DoD Secret Security Clearance.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

• Coordinate and manage service delivery activities across operational environments, ensuring compliance with service level agreements (SLAs).
• Monitor and report on call performance, workload distribution, and resource utilization, ensuring efficiency and responsiveness.
• Lead after-action reviews to identify root causes of disruptions and implement corrective measures.
• Drive continuous service improvement, introducing proven technologies and process enhancements to increase efficiency.
• Provide leadership, guidance, and mentorship to team leaders and technical staff, fostering a high-performance culture.

Benefits

• paid holidays
• paid time off
• medical
• dental
• vision
• company-paid long and short-term disability
• life insurance
• referral bonuses
• relocation incentive program
• certification reimbursement program
• retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees