Operations Lead

Link Solutions, Inc.•Patuxent, MD

1h•$80,000 - $120,000•Onsite

About The Position

Link Solutions is seeking an Operations Lead to join our team at Patuxent River, MD. Must be a U.S. Citizen DoD Secret Clearance required Non-remote (relocation incentive available) Our Operations Lead will serve as the coordinator for daily service delivery between Tier I and Tier II. You will be responsible for aligning performance with service delivery goals and organizing workforce resources against work requirements. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Requirements

Must be a U.S. citizen.
Must be able to obtain and maintain an active DoD Secret Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Must have a BA/BS in computer science, information technology, or related fields.
Must have at least ten (10+) years of relevant IT Service Management configuration and technical leadership.

Nice To Haves

Active DoD Secret Security Clearance.
Proficiency with Microsoft Office products.
Experience creating and modifying documentation for technical processes and procedures.
Experience working in a Department of Defense (DoD) environment.
A problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Coordinate and manage service delivery activities across operational environments, ensuring compliance with service level agreements (SLAs).
Monitor and report on call performance, workload distribution, and resource utilization, ensuring efficiency and responsiveness.
Lead after-action reviews to identify root causes of disruptions and implement corrective measures.
Drive continuous service improvement, introducing proven technologies and process enhancements to increase efficiency.
Provide leadership, guidance, and mentorship to team leaders and technical staff, fostering a high-performance culture.