Operations Lead
About The Position
BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io .
Requirements
- Bachelor's degree
- 4-5 years of experience in a professional work environment
- Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
- Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
- Excellent written and verbal communication skills
- Willingness to attend after-hours events
- Ability to lift and carry a minimum of 2 5 pounds and stand for extended periods
- Willingness to travel domestically as
Nice To Haves
- Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
- Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus
Responsibilities
- Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
- Oversee new member onboarding, including orientation and integration into the BioLabs community
- Manage front desk reception and serve as the primary contact for members and visitors
- Maintain accurate site databases, contact directories, and mailing lists
- Develop and manage site communications, including newsletters, brochures, and social media content
- Produce marketing materials that can be utilized across channels
- Plan, market, budget, and host internal and external events, including sponsor and community programs
- Support shipping and receiving, vendor management, and special projects as needed
- Partner with Operations teams across the BioLabs network to standardize systems and processe s
- Curate and manage café and food service offerings within budge t
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
