Operations Lead

DISCOVERY PLACE INC•Charlotte, NC

25d•Onsite

About The Position

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs. Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe. We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it. General Summary: Facilitates guest and customer experiences, including paid programs such as camps and classes, Tier I and II shows, other educational activities, and performs admissions-related operations. May also serve in the role of Manager on Duty (MOD) as assigned.

Requirements

Bachelor's degree from four-year college or university in science or education field, two years related museum or teaching experience/training preferred; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communication - Speaks and writes clearly and persuasively in all situations; Adapts language and response to audience (e.g. children, adults, etc.); Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Cost Conscious - Conserves organizational resources.
Adaptability - Manages competing demands; Changes approach or method to best fit the situation; Able to deal with change, delays, or unexpected events.
Initiative - Volunteers readily; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
The employee must regularly lift and /or move up to 20 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is regularly required to stand for long periods of time; walk; use hands to manipulate objects, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl.
Must be able to talk and hear.

Nice To Haves

Fluency in Spanish preferred.

Responsibilities

Facilitate programs, presentations, demonstrations, and lead educational activities in a variety of settings
Facilitate Tier I and II public shows, programs, and activities (Tier II shows are defined as more complex in content and delivery and may have elevated risk in executing)
Handle a variety of animals, including types classified by Living Collections as Tier I, II, and III
Engage museum visitors using informal educational approaches, including pre-designed and impromptu activities
Teach camps for grades Pre-K to 8th
Adapt content and complexity to ages and interests of children and their families
Select and assemble materials to be used in daily demonstrations and programming
Conduct inventory and purchase departmental supplies as requested
Lead special event days
Prototype experiences upon request
Teach Early Childhood and/or Lab classes for visiting schools, as booked
Display a high level of enthusiasm, energy, and positive behavior to museum guests
Evaluate success of experiences through feedback provided by guests
Serve as a MOD to Lead Museum Operations
Ensure all Discovery Place processes and standard operating procedures are executed as defined and done so in a consistent manner
Address challenges related to customer service and provide solutions to achieve positive outcomes
Take ownership of the museum experience and strive to exceed guest expectations
Shift staff to meet daily needs
Perform all company-defined cash handling processes and procedures for supervisors
Accurately report information as required and notify Accounting of any discrepancies
Oversee the security of the company’s monetary assets related to front line operations (e.g. safe, deposits, cashier bags, comp tickets, etc.)
Assist front line staff by working at the entry/exit operations as needed
Review programmatic responsibilities with staff
Make sure certain programs are executed on time and done so in a high-quality manner
Shift programs to meet customer demands and daily needs where appropriate
Work as a front-line customer service representative at the admissions desk
Greet guests as they enter the museum
Check in guests and sell retail items through the point-of-sale systems at the front desk
Accurately perform admissions transactions/reporting and follow cash handling procedures
Conduct group orientations
Inform guests of daily and special programming, learning opportunities, membership, and special events
Provide input to management on feedback and information from customers
Monitor inventory levels of consumables at the front desk and within the museum and proactively notify management of needs
Process membership sales
Monitor the museum exhibits, activities, and environment to ensure safety
Perform exhibit checks and either correct problems or report them to management
Enforce safety and other policies/procedures within the museum
Assist in emergency response procedures
Perform daily housekeeping routines for museum activities and exhibits
Provide detailed cleaning, sanitization, and organization of exhibits and areas during down time
Maintain a clean and orderly work environment
Uphold the four pillars of the organization in all aspects of work
Science guides us
Equity inspires us
Innovation fuels us
We create positive change in our communities