Operations Lead

Tools for Humanity•Dallas, TX

41d•$180,000 - $200,000

About The Position

As a Operations Lead, you will bring our mission to life in the physical world. You’ll travel across your region, setting up kiosks, installing Orbs, and ensuring every location is online, operational, and operator-ready. You’ll work directly with the Operations Manager, local partners, and logistics teams to coordinate deliveries, troubleshoot issues, and guarantee the highest standards of quality and uptime. This is a hands-on, travel-intensive role suited for those who love building, fixing, and problem-solving in fast-moving environments.

Requirements

3–6 years of experience in field operations, installation, or launch environments
Technical curiosity — you’re comfortable connecting devices and solving practical issues
Excellent communication and organization under pressure
A “builder’s mindset”: resourceful, proactive, and unafraid to get hands-on
Willingness to travel near-constantly during rollout waves

Responsibilities

Set up, configure, and service Orbs at new and existing verification sites
Ensure each site meets launch-readiness standards (power, connectivity, signage, safety)
Train Orb Operators and store associates to operate and troubleshoot basic issues
Partner with logistics to receive and ship hardware efficiently
Conduct site audits and assist in ongoing maintenance and servicing routines
Communicate status updates and escalation reports promptly to HQ and Manager