Operations Lead - Lynnwood, WA

Veterinary Emergency Group (VEG)•Lynnwood, WA

4d•Onsite

About The Position

As an Operations Lead, you’ll be at the forefront of delivering an exceptional customer experience for our customers, ensuring that every part of VEG triage is both smooth and seamless. You are passionate about helping people and their pets and thrive on creating a welcoming environment, where customers feel cared for from the moment they come through the door. Beyond ensuring every customer's experience is exemplary, you’ll handle day-to-day operations with efficiency and care, maintaining all aspects of the hospital and empowering your team to make a real difference in the lives of pets and their families.

Requirements

1-2+ years of supervisory experience
Ability to stand for prolonged hours, kneel, and work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types

Nice To Haves

Prior experience with animals in a veterinary environment a major plus
Knowledge of Infinity/ImproMed is a plus

Responsibilities

Drive VEG's customer-focused experience and triage, including participating in rounds and actively working with your team to ensure the experience we're known for happens with each customer
General hospital maintenance: keeping the reception desk tidy and refreshment center fully stocked, cleaning, laundry, stocking, and inventory
General customer assistance and support, including handling phone inquiries and call transfers, ensuring customers and their pets are greeted promptly upon arrival, and managing wait times
Ensure that customer/patient information is entered accurately in company software and payments are processed correctly
Facilitate cash drawer reconciliation and oversee EOD processes
Confirm the front desk is covered and maintained at all times
Train and monitor new hires in daily front desk processes and operations
Oversee inventory counts and audits, as well as inventory controls, such as reorder points, expiration dates, and product turnover
Maintain spend within budget set by the hospital manager
Develop and maintain contacts for vendors, service reps, and drug reps, and maintain log of all invoices
Drive upkeep and organization of stock areas, ensuring they meet OSHA guidelines
Spearhead communication regarding inventory with the team and training on inventory management

Benefits

Competitive compensation, including base and 401K match
Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
Clinical student loan repayment so you don’t need to worry about your student debt
Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry

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