Operations Lead
About The Position
Operations are core to us as a company. Our customers entrust us with their most sensitive and mission-critical records; mistakes in retrieval directly lead to lost settlements and delayed patient care. As an Operations Lead, you will own the day-to-day execution and management of our Records Retrieval Team. You will help shape the team from the ground-up: hiring and training, process design, performance tracking. This hire is someone who can thrive with an extremely high degree of autonomy and ownership, and is someone who thinks as much about what we will need to succeed in a year as much as tomorrow. Culture matters to us. How we work, how we treat each other, and how we build. We want someone who values that as much as we do.
Requirements
- A top-tier operator with 3+ years of experience in startups or high-growth industries.
- Possess a strong, analytical mind, informed by data-driven decisions.
- Comfortable with ambiguity and starting from scratch. In many cases you will define what ‘good’ looks like.
- Technical or technical-adjacent: you should be able to build quick automations, tooling and dashboards, or eager to learn how to.
- An excellent communicator. You will work directly with the records team to improve performance and solicit feedback.
- Meticulously organized — you thrive in creating processes and improving visibility throughout the organization.
Responsibilities
- Create new-hire orientation and continuous training programs for records roles
- Define and track performance of the Records Team, in aggregate and individually
- Restructure internal organizations to optimize efficiency and reward top performers
- Design the internal processes and SOPs used daily by the Records Team
- Model internal capacity and margin constraints to meet the demands of new customers and volume
- Build operational improvements (Dashboards, Zapiers, Retool, etc.) to streamline tracking and visibility
- Work with engineering to build new internal products to streamline record retrieval operations
Benefits
- Competitive base salary
- Early-stage equity opportunity
- 15 days PTO
- Benefits and a setup that works for you
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
