Operations Lead

Fluency•San Francisco, CA

33d•$90,000 - $130,000•Onsite

About The Position

Fluency is enabling the autonomous Enterprise. (in person). You’re needed to help pioneer a new software category that will change how enterprises work. Welcome to the operating system of the future. Fluency is looking for a next-level Operations Lead to build the autonomous enterprise. You’ll be designing and running the machinery that allows a fundamentally new kind of enterprise software company to scale. There is no template. There is no playbook. You will build the system that lets everything else move faster. This role sits at the center of the company. Enterprise deployments, security posture, deal execution, cross-geo cadence, internal truth, automation. If it touches execution, it runs through you. You’ll work on problems that don’t have standard answers. How do you deploy novel AI systems into the most locked-down enterprises on earth? How do you maintain continuous compliance without slowing velocity? How do you keep US GTM and AU engineering operating as a single organism across time zones? You’ll invent operating primitives. New workflows for enterprise security reviews. New internal systems for complex deals. New reporting that actually reflects reality. New automation that deletes entire categories of manual work. You’re operating at the bleeding edge of company-building, where ops is not support — it is leverage. We’re backed by T1 VCs like Accel + more, and we’re hitting an inflection point with enterprises globally. You’ll work directly with the founders. The challenges are non-trivial: enterprise readiness at scale, enterprise certifications as a living system, high-stakes enterprise deals, and execution across continents without bureaucracy. About the Role We’re looking for someone with: Proven ability to design systems and then implement them end-to-end Strong technical fluency: scripting, integrations, internal tools, and automation Comfort reasoning about engineering and product constraints Exceptional written communication with high precision Extreme ownership and bias toward closing loops Ability to operate under ambiguity and pace There will be an expectation to stay close to business context, which could involve: Sitting in on enterprise customer calls Working directly with GTM on live deals Translating enterprise constraints into internal systems Acting as the connective tissue between product, engineering, and leadership

Requirements

Proven ability to design systems and then implement them end-to-end
Strong technical fluency: scripting, integrations, internal tools, and automation
Comfort reasoning about engineering and product constraints
Exceptional written communication with high precision
Extreme ownership and bias toward closing loops
Ability to operate under ambiguity and pace