Operations Lead, U.S. Communication Practice

Arthur J. Gallagher-posted 9 months ago
$77,500 - $151,000/Yr
Mid Level
Remote • West Hartford, CT
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Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

  • Contribute to the Practice annual planning process by identifying areas of growth opportunities in the US.
  • Support the implementation and monitoring of our strategic priorities.
  • Work with the US Practice management team to monitor utilization and identify ways to drive maximum revenue and EBITDAC growth for the business.
  • Assist with financial forecasting across the teams.
  • Support with sales operations (Salesforce) to ensure accurate and timely system entries needed for closure.
  • Ensure that projects are configured correctly in existing time and billing system.
  • Assist with Statements of Work review, ensuring that fee language aligns with proper accounting treatment.
  • Support change initiatives led by Divisional or Business Line teams.
  • Support US MD on ongoing leadership meetings and US 'all-hands' meetings.
  • Assist in M&A activities by providing operational support and ensuring seamless integration of new entities into the Practice.
  • Embed consistent ways of working across the Practice to drive consistency and efficiency.
  • Encourage knowledge sharing and collaboration among team members to foster a culture of continuous learning and improvement.
  • Facilitate the onboarding process for new hires and contractors.
  • Manage contractors in Talent Connect (including annual approvals, PO requests, etc.).
  • Review, confirm and approve contractors' weekly timesheets.
  • Assist project leads in identifying additional resources for client teams when additional capacity is needed.
  • Document and maintain comprehensive records of Practice processes.
  • Liaise with support functions, such as HR, IT, and Finance.
  • Bachelor's degree and 5 years related experience required.
  • Excellent project management skills.
  • Solid understanding of change management.
  • Exceptional analytical, problem solving, and consensus building skills.
  • Stakeholder management skills.
  • Minimum of 10 years' experience in change management / operational transformation.
  • Experience working in a consulting / professional services organization.
  • Experience designing and implementing efficient, scalable operating models.
  • Experience with M&A due diligence processes and managing post-acquisition integration.
  • Experience working in a global environment a plus.
  • Medical/dental/vision plans, which start from day one!
  • Life and accident insurance.
  • 401(K) and Roth options.
  • Tax-advantaged accounts (HSA, FSA).
  • Educational expense reimbursement.
  • Paid parental leave.
  • Digital mental health services (Talkspace).
  • Flexible work hours (availability varies by office and job function).
  • Training programs.
  • Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
  • Charitable matching gift program.
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