Operations Internship

International Rescue Committee • New York, NY

397d

About The Position

The Operations Internship at the International Rescue Committee (IRC) provides an opportunity for individuals to gain hands-on experience in administrative support within a humanitarian organization. The intern will play a crucial role in managing front desk operations, assisting clients, and supporting staff in a culturally diverse environment. This position aims to enhance the intern's understanding of refugee resettlement issues and improve their communication and customer service skills.

Requirements

• Previous administrative experience preferred
• Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Cultural sensitivity and detail oriented with the proven ability to meet deadlines
• Ability to effectively communicate and work as a team member in a cross-cultural environment
• Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred
• Willing to learn about IRC history, philosophy, global work, and local efforts
• Willing to adhere to IRC volunteer and workplace policies.

Nice To Haves

• Fluency in additional languages such as Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred.

Responsibilities

• Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients
• Adhere to IRC policies, particularly those related to confidentiality and client privacy
• Communicate effectively in person and by telephone
• Other related duties as assigned.

Benefits

• Hands-on experience in a humanitarian organization
• Opportunity to improve communication and customer service skills
• Learning about refugee resettlement issues and processes

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Industry: Social Assistance
• Education Level: No Education Listed