Operations Intern

Zoot Enterprises•Bozeman, MT

25d•Onsite

About The Position

The Operations Intern at Zoot plays a pivotal role in developing, tracking, and assisting the execution of a unified operations strategy that aligns with Zoot's Corporate Strategic Plan and annual goals. Reporting to the COO, the Operations Intern will be responsible for developing, tracking and balancing meeting cadence, agendas, and content; managing, tracking, and maintaining the COP; assisting with collaboration and coordination across functional teams; developing and managing executive communication (internal and external); managing expense reporting and approvals; tracking and maintaining the COO's calendar, cadence, and task priorities; assisting the Lead Operations Officer with cross-functional operations and strategy development, tracking, and management. For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer-centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting-edge data sources to help reduce risk.

Requirements

Business Acumen - Understands how Zoot generates revenue and what drives expenses; knowledgeable in current policies, practices, trends, technology, and other information that affects Zoot as a business; understands or anticipates how changes could impact the business; ability to understand and cope with different business situations (e.g. financial, marketing, sales, operations, personnel).
Communication (Manager/Leader) - Creates an environment that fosters open and honest communication from all parties involved; identifies the appropriate medium(s) in which to convey messages and ideas; listens attentively to understand the true meaning in others' messages and input; communicates goals and execution strategies to their team; available and accessible for their team.
Communication (Presentation) - Able to effectively relay complex ideas and concepts to an audience while representing the company in a positive and professional manner; effective in a variety of formal presentation settings (one-on-one, small and large groups) and with a variety of audiences (employees, managers, external parties); able to command attention and manage process during the presentation; able to change style or tactics midstream if something isn't working.
Composure - Able to maintain a rational and objective demeanor when faced with stressful or emotional situations; makes emotional and physical changes to manage, control, and reduce tension in trying situations; handles pressure and/or stress effectively and does not become defensive or irritated; professional maturity; not derailed by obstacles or rejection.
Dealing with Ambiguity - Able to cope with change; versatile; can shift gears as priorities or business needs change; able to act without having all the answers; doesn't get frustrated when things are ambiguous; able to move on if situation necessitates it, even if other tasks/projects aren't complete; able to balance acting with uncertainty with risk.
Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision; also, able to make good decisions using a mixture of analysis, experience, and judgment; decisions generally turn out to be correct/accurate when evaluated over time; is someone others can rely on for quality decisions.
Driving Change - Fosters an environment that embraces positive change; seeks, defines, and implements new ways to improve.
Negotiation - Able to bring together varying goals, needs, and viewpoints; seeks to discover a common goal and reconcile differences to settle a matter of mutual concern or resolve a conflict with minimal noise; able to reach consensus without damaging relationships; can be both direct and forceful as well as diplomatic.
Accountability - Takes responsibility for tasks and projects as assigned; holds self and others accountable for high quality, timely, and cost-effective results; accepts responsibility for mistakes.
Action Oriented, Initiative - Works hard every day, self-motivated; energized by both tasks expected of the role and new or challenging projects; willing to act even with minimal planning, however, doesn't act carelessly and takes responsibility for actions, whether end result is positive or negative; moves on to the next task or project without being asked or seeks out additional ways to help.
Communication (General) - Effective with the form(s) of communication that are applicable to a given role (oral, presentation, written); able to be detailed enough to show that the right work was done, yet succinct enough to effectively communicate data, opinions, or findings.
Critical Thinking - Uses logical, strategic, analytical, reasoning to identify the strengths and weaknesses of a given situation and possible solutions, conclusions or approaches to problems; able to think outside the box to generate possible solutions.
Customer Focused, Service Oriented - Actively works to meet the expectations, requirements, or needs of internal and external customers; understands who their customer is; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Development Focused - Knows or is able to recognize personal strengths and weaknesses, opportunities, and limits; learns from mistakes; receptive to sharing one's own shortcomings with others; is comfortable with balanced performance reviews (both positives and areas to improve) and honest professional development and career discussions.
Integrity and Trust - Widely trusted across the organization; seen as a direct, truthful individual; maintains confidentiality as required; admits mistakes; does not misrepresent themselves or the facts for personal gain.
Listening - Practices attentive and active listening; has the patience and ability to hear people out; able to accurately restate the opinions of others to validate understanding, even if there is disagreement.
Mentoring - Able to effectively share knowledge and insight with others so that they can accomplish tasks, achieve goals, and enhance skills.
Organization and Time Management - Able to manage multiple projects or tasks and adapt to changing priorities; effective and efficient with own time; able to bring resources (e.g. people, materials, processes, budget) together to get things done and use them effectively; show up on time and respect the time of others.
Problem Solving - Willing to solve difficult problems with effective solutions; examines all angles and sources before developing a solution; looks beyond easy solutions and doesn't stop at the first answer; able to uncover or anticipate hidden problems; provides honest analysis, even if the answer isn't what people want to hear.
Professionalism - Easy to approach and talk to; able to put others at ease, either naturally or due to self-awareness to adjust; warm, pleasant, and gracious; sensitive to and patient with the personalities of others; builds rapport by making people feel comfortable; works well with others; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; able to be candid with peers; solves problems in a way that minimizes negative impacts to others.
Technical Aptitude - Has the functional and technical knowledge and skills to perform a job's duties at a high level of accomplishment.
Time Management - Able to work in a fast paced and every changing environment, requiring flexibility, self-initiative, and regular management of changing priorities.
Working with Existing Tools - Able to leverage current tools, services, process, and procedures to accomplish tasks; seeks additional understanding of existing processes and procedures; finds ways to improve existing options before proposing or exploring new options.
High School Diploma

Nice To Haves

Some college coursework in business or computer science preferred.

Responsibilities

Assist in the development and management of Zoot's meeting cadence to include agendas, notes, KPI and deliverables tracking, reporting processes, and meeting management.
Assist in the development of the COP that brings together operational strategy, product roadmaps, project status, and the overall Zoot strategic plan.
Assist in identifying and developing process improvements across all of Zoot's operations.
Manage expense reporting and assist in developing reporting processes, trends analysis, KPIs, and gap analysis to increase Zoot's effectiveness across all functional areas.
Assist in the management of the COO's personal and professional schedules including making travel arrangements and organizing complex activities and events.
Handle confidential and non-routine information, including managing COO email communications.
Develop executive level communication for internal and external stakeholders to include email, memorandum, briefs, pitches, and company-wide presentations.
Assist COO in serving as an executive contact for client relationships at any point.
Compliance with and knowledge of Zoot's Policies and Procedures, Code of Business Conduct, and Employee Agreement.
Work independently on special, non-recurring and ongoing projects which may include planning and coordinating multiple schedules.
Other duties as assigned - it is understood that this list of major duties and responsibilities is not an all-inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.