Operations Intern

Consumers Credit Union • Kalamazoo, MI

143d

About The Position

Consumers Credit Union is looking to hire a passionate Operations Intern. As an Operations Intern, you will participate in both departmental and cross-functional projects focused on improving member experiences at our corporate office in Kalamazoo.

Requirements

• College junior or senior, or equivalent.
• Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications.
• Communication Excellence - strong verbal and written communication skills.
• Detail-Oriented Efficiency – Ability to work at a fast pace while maintaining a strong attention to detail and organization.
• Member-Focused Mindset – A passion for superior member experience and a servant leader attitude for tackling challenges.
• Growth-Oriented – Open to feedback and committed to applying it to improve performance.

Responsibilities

• Learn to efficiently utilize multiple operational systems including Debit, Credit, ACH, Wires, Online Banking, TellerPlus+ and other core platforms to effectively manage member and employee needs.
• Shadow multiple roles across the Operations Department such as Card Operations, Deposit Operations, ITM Operations, System Operations, Facilities and Project Management.
• Contribute to various potential projects such as ITM Replacement, Contactless Migration at ATMs, Dispute Platform Enhancements, Migration to Cloud Environment for Instant Issue.
• Provide effective communication and collaboration across various departments, ensuring alignment and information flow between teams.
• Understand and help maintain Service Level Agreements, ensuring operational standards are consistently met.
• Interact with vendors and gain experience in vendor management processes, including exposure to contracts and invoicing procedures.

Benefits

• Networking opportunities with professionals and other interns.
• Job shadowing experience outside of your department.
• College credit eligibility.
• Hands-on industry training.
• Mentorship from experienced team members.
• Volunteering Opportunities.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree