Operations Intern - Management Track

Avis Budget Group

20h•Onsite

About The Position

As an Operations Manager Intern, you will embark on a journey of learning and exploration in various operational areas. Your responsibilities will encompass the supervision and development of front-line employees, the management of fleet vehicles, and the meticulous orchestration of rental operation logistics. In this role, you will collaborate closely with associates and managers to drive tangible business results while ensuring memorable employee experiences. This internship offers the opportunity to hone management and leadership skills in a dynamic, fast-paced environment, contributing to a purpose-driven mission to provide safe and sustainable transport solutions. The internship program, running from June 8 to August 7, 2026, includes a robust onboarding training program focused on employee experience and operations management, a four-part leadership development series designed by the Senior Leadership team, team collaboration and project plan design to resolve claims and increase rented vehicles, and intensive development and training to effectively coach and drive employee performance.

Requirements

Availability to intern full-time on-site during term, working 35 hours per week.
Active enrollment in a college or university, pursuing a bachelor’s degree in hospitality, tourism or a business-related field, with graduation expected in 2027.
Strong leadership skills, a positive team attitude, and the ability to make independent decisions
Effective time management and prioritization in a fast-paced, high-pressure, and constantly changing environment
Ability to work independently with a strong sense of ownership, thoroughness, and attention to detail
Excellent communication and teamwork skills, with a willingness to support and collaborate with others
Eagerness to learn, ask questions, and pursue career advancement opportunities in the rental car industry
Valid driver’s license and willingness to work outdoors in varying weather conditions and moderate noise levels
On-site presence required; this position cannot be performed remotely

Nice To Haves

Previous internship or work experience in retail, customer service, or the hospitality industry (preferred but not required)

Responsibilities

Interact with customers during the rental process, addressing inquiries, providing information, and ensuring a smooth rental experience. Handle customer feedback and complaints professionally and escalate issues as needed.
Assist in managing reservations, checking in and checking out rental vehicles, verifying documentation, and explaining rental terms and policies to customers.
Ensure that all rental vehicles meet safety standards and comply with relevant regulations. Assist in maintaining accurate records of inspections, maintenance, and rental transactions.
Help maintain an organized inventory of rental vehicles, ensuring accurate records of vehicle availability, rental agreements, and returns.
Conduct vehicle quality checks to ensure cleanliness, functionality, and adherence to company standards before and after rentals.
Maintain organized records of rental agreements, customer information, and incident reports. Prepare reports on rental activity and assist in analyzing data to improve operations.
Collaborate with other departments such as customer service, sales, and maintenance to ensure the seamless operation of the business.
Take on special projects and assignments as directed by the Operations Manager to gain exposure to various aspects of car rental operations.