Operations Instructional Designer and Trainer - Evernorth - Remote

The Cigna Group

1d • Remote

About The Position

The job profile for this position is Operating Effectiveness Advisor, which is a Band 4 Senior Contributor Career Track Role.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Passionate about shaping how our workforce learns and performs. The Operations Instructional Designer and Trainer works in close partnership with business stakeholders to design, deliver, and measure high‑impact learning solutions that drive operational performance. This Band 4, Advisor, role leads the end‑to-end development of skills‑first learning programs, ensuring alignment to business priorities, enterprise governance, and measurable performance outcomes.

Requirements

• High school diploma or GED, required; bachelor’s degree, preferred
• 2+ years of experience supporting operational initiatives, with the ability to manage multiple priorities and meet deadlines, required
• Strong organizational and analytical skills, with the ability to work independently and maintain strong attention to detail, required
• 2+ years of experience using instructional or design software to develop professional learning content, required
• Demonstrated proficiency in Microsoft Excel, PowerPoint, and Word, required
• Proven project management experience, including planning, execution, and stakeholder communication, required
• Proven ability to collaborate with teams, build strong relationships, and communicate effectively both verbally and in writing, required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Experience using the Articulate 360 Suite, Camtasia, and Vyond to create polished, scalable, and learner‑focused training content in an enterprise environment, strongly preferred
• Ability to travel 0-25%, preferred

Responsibilities

• Partner with business leaders, SMEs, and trainers to identify skill gaps and determine appropriate learning or non‑learning solutions
• Apply adult learning and performance development methodologies to design effective learning strategies that close skill gaps and improve performance
• Lead end‑to-end development of scalable learning programs, including curricula, learning paths, skills journeys, and onboarding solutions
• Develop and deliver skills‑first learning programs grounded in a strong skills architecture to drive consistent, performance‑based outcomes
• Design, develop, and maintain high‑quality training materials and curricula across multiple formats, ensuring accuracy, accessibility, timely delivery, and compliance with enterprise brand and governance standards
• Provide constructive, standards‑based feedback to instructional designers and trainers to ensure consistently high‑quality, polished, client‑facing content
• Define measurable learning objectives and “I can” statements aligned to agreed‑upon outcomes
• Evaluate training effectiveness and performance tools to assess impact and drive continuous improvement
• Independently manage complex training projects end‑to-end, overseeing intake and execution while proactively communicating progress, risks, timelines, and outcomes with stakeholders.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED