Operations Implementation Manager - Carls Jr.

Cke Restaurants • Anaheim, CA

65d • Hybrid

About The Position

The Operations Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO's), spec/vendor change tests, packaging, small wares, and efficiency tests. This role communicates necessary information for the implementation and management of assigned products and/or for the introduction and optimization of projects.

Requirements

• Must possess approximately two (2) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred
• Must be proficient in Microsoft Office Suite
• Must have excellent planning, prioritizing, organizational, and problem-solving skills
• Must have the ability to analyze complex variable situations and identify appropriate courses of action
• Must be able to handle multiple projects simultaneously and accommodate shifting business needs
• Must display strong analytical and organizational skills and can identify and implement process improvement strategies with positive business results.
• Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information

Nice To Haves

• BA/BS Degree preferred
• Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred

Responsibilities

• Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and smallwares.
• Critiques and provides updated content for the operations procedure manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
• Troubleshoots, diagnoses, and remedies field operations and the corporate department's existing systems, procedures, and technologies
• Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
• Communicates effectively and in a timely manner with field operations, corporate partners, Franchisees, project teams, department members, and Executive management
• Documents project feedback, observations, analysis, survey development, and Executive Summaries
• Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
• Consistently exercises independent judgment and discretion in matters of significance
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees