Operations Implementation Manager - Carls Jr.

Cke Restaurants-posted 16 days ago
Full-time • Mid Level
Hybrid • Anaheim, CA
5,001-10,000 employees
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The Operations Implementation Manager is responsible for the development, commercialization, and implementation of procedures, operational standards, and test products, including but not limited to Limited Time Offers (LTO's), spec/vendor change tests, packaging, small wares, and efficiency tests. This role communicates necessary information for the implementation and management of assigned products and/or for the introduction and optimization of projects.

  • Develops, coordinates, and implements procedures and operational standards for assigned restaurant tests; system rollouts of new products, technologies, equipment, and smallwares.
  • Critiques and provides updated content for the operations procedure manuals (OPM, R&M) to ensure continuity of product requirements and changes for Operations Manuals
  • Troubleshoots, diagnoses, and remedies field operations and the corporate department's existing systems, procedures, and technologies
  • Coordinates field operations requests regarding issues and suggestions for improvements with corporate departments
  • Communicates effectively and in a timely manner with field operations, corporate partners, Franchisees, project teams, department members, and Executive management
  • Documents project feedback, observations, analysis, survey development, and Executive Summaries
  • Demonstrates excellent oral and written communication skills; communicates effectively with various contacts (internal and external)
  • Consistently exercises independent judgment and discretion in matters of significance
  • Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements
  • Must possess approximately two (2) to four (4) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
  • Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred
  • Must be proficient in Microsoft Office Suite
  • Must have excellent planning, prioritizing, organizational, and problem-solving skills
  • Must have the ability to analyze complex variable situations and identify appropriate courses of action
  • Must be able to handle multiple projects simultaneously and accommodate shifting business needs
  • Must display strong analytical and organizational skills and can identify and implement process improvement strategies with positive business results.
  • Must have a strong work ethic and a high level of confidentiality to ensure proper handling of sensitive information
  • BA/BS Degree preferred
  • Must have in-house expertise in restaurant operations, systems, and procedures; multi-unit preferred
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