Operations Floor Lead

Ana Luisa-posted 8 days ago

Full-time • Mid Level

Onsite • Ny, NY

101-250 employees

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Ana Luisa is looking for a results driven and self motivated Floor Lead of Operations to join the retail team. The Floor Lead of Operations holds a pivotal position within the leadership team, overseeing in-store inventory management and upholding visual merchandising standards. Their role encompasses routine inventory audits, ensuring sales floor displays adhere to company guidelines and maintaining an impeccable store presentation. In addition to their operational role, they play an active part on the sales floor, training team members, engaging with customers, cultivating a positive in-store atmosphere and actively contributing to the retail team's pursuit of the store's revenue targets.The Floor Lead of Operations will initially report to the Store Manager. Location: Soho NY

Nurture an inclusive team culture that promotes active engagement, fosters collaboration, cultivates harmony and elevates overall productivity
Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners
Propel team growth and development through training, coaching and consistent feedback in areas such as product knowledge, sales techniques and the delivery of exceptional customer service
Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence
Strategically execute the brand’s vision and objectives, effectively communicating all key-performance-indicators (KPIs), expectations, directives and store initiatives to the team
Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs, effectively creating upsell opportunities
Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance in partnership with management
Leverage company resources, incentives and strategies to empower the team in achieving store-wide objectives
Inspire and guide the team with a positive, motivational approach to attain individual KPI results, surpass store sales targets and nurture a culture of exceptional performance and success
Proactively build loyal clientele through proactive efforts, ensuring the consistent delivery of high-touch, top-tier customer service, facilitated by clienteling tools.
Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility, drive traffic and boost community engagement
Serve as the customer advocate, actively collecting and conveying valuable customer feedback to enhance brand perception, refine product offerings and elevate service quality
Uphold visual standards and guidelines, meticulously verifying display pricing and promotions, all while closely monitoring inventory performance metrics
Assist in leading routine inventory counts, upholding inventory levels and data accuracy at the highest standard
Deliver a seamless customer experience in an OMNI channel environment, efficiently processing customer transactions, managing returns, exchanges and warranties with precision
Lead and execute all front and back of house procedures in adherence to company policies and protocols
Receive incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation
Maintain the structural integrity of the back of house area, guaranteeing a well-organized and easily accessible inventory layout
Ensure the consistent replenishment of sales floor inventory from the back of house on a daily basis, while also providing comprehensive training to team members to enable them to execute this process
Partner closely with the HQ operations team to optimize store replenishment, enhance loss prevention measures and address various operational needs
Collaborate with store management to identify opportunities for enhancing the daily operations of the store

High School Diploma or equivalent preferred
2-3 years of retail management experience; jewelry experience preferred
2-3 years retail operations experience; effectively managing store inventory
Proven ability to drive sales
Strong leadership skills with a business acumen
Proficient in Shopify, Google Workspace and inventory management software
Ability to work nights, weekends and holidays

jewelry experience preferred

Health Insurance and Wellness
Vacation and Floating holidays
Brand Perks: Employee discount; Welcome gift card

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