Operations Field Support Analyst

A.P. Moller - Maersk

77d • $80,000 - $87,500

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. The Operational Excellence Ops Field Support role is a go-to resource for Maersk Ground Freight as a day-to-day bridge between Platform, IT, and Operations. This role will be responsible for supporting initiative rollouts, site launches/relocations, L1/L2 ticket triage, and serving as a Subject Matter Expert on all systems and processes. The role will be crucial to drive standardization, improve metrics, drive network optimization initiatives and other Operational Excellence efforts.

Requirements

• A minimum of 8 years experience in the industry
• Able to drive change management
• Not afraid of challenging status quo and senior stakeholders
• Experienced facilitator
• Data driven approach
• Hands on Lean experience
• Able to lead without authority
• Possess a can-do attitude and can drive results
• Team oriented and actively involved in team engagement across different locations
• Understand outcome and input metrics
• Can create followership

Responsibilities

• Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization
• Support the different regions in the network with adopting new tools, processes and guidelines
• Day-to-day bridge between Tech, IT and Operations after launch of hyper care
• Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged
• Work closely with Product and Tech to vet and test new system functionality
• Partner with Workforce Upskilling & Onboarding to help identify training opportunities
• Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products
• Drive key operational improvement processes at Stations and HUBs
• Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities
• Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees