Operations Field Support Analyst

Maersk (a.k.a A P Moller) • Virginia, MN

76d • $80,000 - $87,500

About The Position

The Operational Excellence Ops Field Support role is a go-to resource for Maersk Ground Freight as a day-to-day bridge between Platform, IT, and Operations. This role will be responsible for supporting initiative rollouts, site launches/relocations, L1/L2 ticket triage, and serving as a Subject Matter Expert on all systems and processes. The role will be crucial to drive standardization, improve metrics, drive network optimization initiatives and other Operational Excellence efforts.

Requirements

• A minimum of 8 years experience in the industry
• Able to drive change management
• Not afraid of challenging status quo and senior stakeholders
• Experienced facilitator
• Data driven approach
• Hands on Lean experience
• Able to lead without authority
• Possess a can-do attitude and can drive results
• Team oriented and actively involved in team engagement across different locations
• Understand outcome and input metrics
• Can create followership

Responsibilities

• Support and deliver Operational Excellence standardization goals and initiatives across the MGF Operations to ensure process alignment, compliance, and network optimization
• Support the different regions in the network with adopting new tools, processes and guidelines
• Day-to-day bridge between Tech, IT and Operations after launch of hyper care
• Provide front-line site support (via a ticketing system) to troubleshoot system issues and resolve L1/L2 incidents before Platform and IT (level 3) are engaged
• Work closely with Product and Tech to vet and test new system functionality
• Partner with Workforce Upskilling & Onboarding to help identify training opportunities
• Identify and provide requirements across Regional MGF for data products to support the different user-groups and ensure adoption of new data products
• Drive key operational improvement processes at Stations and HUBs
• Expert on 4-wall processes, system configuration settings, and can effectively help design, test, and launch new system functionalities
• Engage with network stakeholders consistently to ensure operational challenges and opportunities for improvement are captured and communicated

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees