Operations (Facilities) Manager - Pacific View Mall

Macerich•Ventura, CA

10d•$90,000 - $115,000

About The Position

Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career. The Position on our Team: The Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property. The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor-based resources to provide a pleasant, attractive, and safe environment for customers and retailers. The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results. It is the responsibility of the Operations Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the General Manager in the development and implementation of all strategic initiatives and any other mall related programs, as required. The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Requirements

Minimum of 4-7 years combined experience in facility operations and commercial construction, preferably in retail real estate sector
Be highly self-motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration
Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint, and Outlook
Ability to lift up to 20 lbs.
Ability to climb vertical ladders in excess of 20 feet.
Must be able to read blueprints.

Responsibilities

Supervise, per agreements, all in-house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.
Implement and administer all preventative maintenance programs, including all required logs and records with service providers.
Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
Conduct required, regular inspections of all common area facilities/systems and report results to the General Manager.
Review building operations and procedures and provide advice / guidance / recommendations on mechanical and construction related issues to ensure corporate programs are being followed.
Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.
Inspect and communicate property policies and procedures to tenants to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities.
Respond to tenant inquiries, complaints and/or suggestions.
Manage all energy management systems to ensure daily optimal operational efficiency.
Review and approve all financial and expense documentation, as directed by company policy.
Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within the center’s operations.
Develop with the General Manager all owner and capital expense forecasts.
Help identify and update capital planning needs for the property.
Maintain documentation and copies of all CAPEX, construction, and other project bid processes, as directed by company policy.
Manage all capital and owner related construction issues/projects, reporting progress throughout project to the General Manager.
Actively manage the negotiation, approval, and monitoring of all executed contracts.
Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tracking all aspects of the program.
Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures, Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory, and emergency response.
Serve as the primary role of the mall safety coordinator.
Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations, and conduct safety meetings with written minutes.
Manage all tenant and landlord buildout construction projects.
Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.
Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.
Conduct pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.
All other duties as assigned.

Benefits

Best-in-class benefits with affordable employee contribution levels
Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including Calm Health and ClassPass memberships

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