Operations Expert

CareBridge • Tampa, FL

83d

About The Position

The Operations Expert I is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis. This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Requirements

• Requires HS diploma or equivalent
• Minimum of 5 years related experience
• Minimum of 3 years of experience and expertise with company relevant automated processing systems
• Any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Previous leadership experience preferred
• Strong oral, written and interpersonal communication skills
• Problem-solving skills
• Facilitation skills
• Analytical skills

Responsibilities

• Serves as a first line resource for operation associates for workflow and technical related processes; provides operational training
• Assists associates by answering day-to-day technical questions; encourages a teamwork environment
• Monitors inventory to ensure workflow remains uninterrupted; handles complex case research and resolution; reviews, interprets and maintains records of service level, quality, accuracy, and productivity
• Reviews department policy and procedure manuals for accuracy
• Works with training department to ensure procedures and policies are accurate and complete.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees