Operations Expert

Express, Inc.•Auburn Hills, MI

34d•Onsite

About The Position

Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

Requirements

Education: High School or Equivalent
Years of Experience 0 - 2 relevant job experience - minimum 6 months
Meets defined availability criteria, including nights, weekends and non-business hours
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to multitask and handle multiple customers and/or processes at once

Responsibilities

Providing coaching and training for stockroom associates as needed.
Process shipping and receiving orders according to Express time and efficiency standards.
Replenish product as needed.
Process freight and sensor product.
Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
Coordinate product pricing and markdowns.
Provide check-out support to customers as needed.
Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
Share information on product, promotions, and loyalty programs.
Assist Sales Associates during onboarding and training.
Assist with product launches changes according to company SOP.
Assist customers as needed on the sales floor with locating product and/or online orders
Deliver on all aspects of the customer experience model.
Other essential functions may occur as directed by your supervisor