Operations Expert

Express, Inc.-posted 23 days ago
Entry Level
Onsite • Orlando, FL
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

  • Providing coaching and training for stockroom associates as needed.
  • Process shipping and receiving orders according to Express time and efficiency standards.
  • Replenish product as needed.
  • Process freight and sensor product.
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
  • Coordinate product pricing and markdowns.
  • Provide check-out support to customers as needed.
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
  • Share information on product, promotions, and loyalty programs.
  • Assist Sales Associates during onboarding and training.
  • Assist with product launches changes according to company SOP.
  • Assist customers as needed on the sales floor with locating product and/or online orders
  • Deliver on all aspects of the customer experience model.
  • Other essential functions may occur as directed by your supervisor
  • Education: High School or Equivalent
  • Years of Experience 0 - 2 relevant job experience - minimum 6 months
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Proficient in use of technology (iPad, registers)
  • Demonstrates strong customer service skills
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to multitask and handle multiple customers and/or processes at once
  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
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