Operations Expert

Express-posted 2 months ago
Entry Level
University Park, TX
5,001-10,000 employees
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PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.

  • Providing coaching and training for stockroom associates as needed.
  • Process shipping and receiving orders according to Express time and efficiency standards.
  • Replenish product as needed.
  • Process freight and sensor product.
  • Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
  • Coordinate product pricing and markdowns.
  • Provide check-out support to customers as needed.
  • Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
  • Share information on product, promotions, and loyalty programs.
  • Assist Sales Associates during onboarding and training.
  • Assist with product launches changes according to company SOP.
  • Assist customers as needed on the sales floor with locating product and/or online orders.
  • Deliver on all aspects of the customer experience model.
  • Other essential functions may occur as directed by your supervisor.
  • Education: High School or Equivalent.
  • Years of Experience: 0 - 2 relevant job experience - minimum 6 months.
  • Meets defined availability criteria, including nights, weekends and non-business hours.
  • Proficient in use of technology (iPad, registers).
  • Demonstrates strong customer service skills.
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Ability to multitask and handle multiple customers and/or processes at once.
  • Medical, pharmacy, dental and vision coverage.
  • 401(k) and Roth 401(k) with Company match.
  • Merchandise discount.
  • Paid Time Off.
  • Parental leave for new moms and dads.
  • For part-time associates, access to individual insurance coverage including major medical, dental, vision, supplemental insurance, life Insurance and more.
  • Paid sick leave and public health emergency leave for part-time associates.
  • Participation in the 401(k) and Roth 401(k) with Company match for part-time associates.
  • Eligibility for Express merchandise discount and participation in the Learn & Earn incentive program for part-time associates.
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