Operations Expert (US)

Elevance Health

113d

About The Position

The Operations Expert is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. The position will have on-site training Monday - Friday for the first 16 weeks, with a required attendance of 100% during this period. The work shift involves an 8-hour shift on a scheduled rotating basis from 7am to 11pm EST.

Requirements

• Requires HS diploma or equivalent.
• Minimum of 5 years related experience.
• Minimum of 3 years of experience and expertise with company relevant automated processing systems.

Nice To Haves

• Previous leadership experience preferred.
• Strong oral, written and interpersonal communication skills.
• Problem-solving skills, facilitation skills, and analytical skills.
• Call Center Experience preferred.
• Previous Health Insurance Experience preferred.
• Bilingual (Spanish / English) or multi-language skills preferred.

Responsibilities

• Serves as a first line resource for operation associates for workflow and technical related processes.
• Provides operational training.
• Assists associates by answering day-to-day technical questions; encourages a teamwork environment.
• Monitors inventory to ensure workflow remains uninterrupted.
• Handles complex case research and resolution.
• Reviews, interprets and maintains records of service level, quality, accuracy, and productivity.
• Reviews department policy and procedure manuals for accuracy.
• Works with training department to ensure procedures and policies are accurate and complete.

Benefits

• Merit increases.
• Paid holidays.
• Paid Time Off.
• Incentive bonus programs.
• Medical, dental, vision benefits.
• Short and long term disability benefits.
• 401(k) + match.
• Stock purchase plan.
• Life insurance.
• Wellness programs.
• Financial education resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees