Operations Executive (USA)

Wild Cosmetics•New York, NY

7d•Hybrid

About The Position

Hi there 👋 We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, haircare and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups 🚀 So, fancy coming along for the ride?😃 We're looking to hire an Operations Executive to join our US Fulfilment team. Getting our products into the hands of a customer in the right condition and at the right time takes serious business expertise. Our Fulfilment team is responsible for working with third-party suppliers, including warehouses and delivery partners, to ensure customers’ orders are prepared correctly and delivered on time. The ideal candidate will need to demonstrate strong analytical skills, be a proven team player, and have the ability to think both quickly and strategically in order to make the best choices to influence our fulfilment operations. We value curiosity and willingness to learn over experience. We are looking for someone who is seeking rapid growth and progression at the early stages of their career.

Requirements

1+ years of Operations experience (Supply Chain, Fulfilment, warehousing, logistics, transportation);
B. A. degree required.
Previous experience managing and influencing internal & external stakeholders.
You have a growth mindset and are naturally intellectually curious - always excited to learn and improve, and willing to run at problems and relish the opportunity to solve them.
Organisational & analytical skills.
Time management skills - you can take initiative and prioritise tasks
Self-starter with a positive and proactive attitude - as happy head down in a spreadsheet as talking to external partners.
Great attention to detail and a constant drive to improve the status quo.
Previous experience and knowledge of ERP systems.
Proficiency in MS Excel

Responsibilities

Relationship management: Working closely with our external fulfilment providers (3PLs, logistics partners and retailers), to ensure orders are delivered on time and inf full across all customer sales channels
Fulfilment & Logistical excellence: Oversee fulfilment and delivery of DTC and retail orders across multiple countries.
Liaising with external partners and customers to communicate updates and ensure all orders are fulfilled on time and in full
Launch management: Oversee operational preparation for DTC product launches and Retail pipefill
Process excellence: Adhere to and improve our standard operating procedures (SOPs) for logistics management and order fulfilment, to meet operational goals and KPIs
Data & Reporting: Report on the performance of our fulfilment partners against KPIs to identify potential areas of improvement
Systems management: Maintain a smooth flow of orders through our ERP system to our warehouse systems, and ensure data is accurate and consistent Project management:
Cross team collaboration: ability to work in cross-functional teams, including Supply Chain, Retail, Marketing, Customer Experience and Finance, to ensure fulfilment processes run smoothly to deliver business objectives Data analysis:
Support with ad-hoc data analysis using our available data (e.g. cost, customer, order) to reach actionable insights and conclusions