Operations Excellence Specialist III

Emory Healthcare•Tucker, GA

3d•Onsite

About The Position

The Operational Excellence Specialist III at Emory Healthcare is a senior-level role responsible for leading high-impact, cross-functional process improvement initiatives that directly contribute to enhanced patient care, operational efficiency, and cost reduction. This role involves managing complex projects, serving as a strategic advisor on operational improvements, and mentoring junior team members. The Specialist III will leverage advanced process improvement methodologies such as Lean and Six Sigma to identify and execute improvements across departments, facilitating a culture of continuous improvement throughout the organization

Requirements

Bachelor's degree in Healthcare Administration, Business, or a related field.
5-7 years of experience in process improvement or operations, with a minimum of 3 years in a healthcare environment
Proven experience in leading complex projects with measurable impact
Advanced expertise in Process Improvement methodologies, with a proven ability to apply these concepts to complex, large-scale projects
Proficient in data analysis and visualization tools, including Excel, Tableau, Power BI, Minitab, or other statistical software
Strong project management skills, capable of independently managing multiple high-impact projects
Access eHMR and other databases to modify established reports for analysis
Excellent communication, presentation, and interpersonal skills, with experience interacting with executive leadership and cross-functional teams

Nice To Haves

Master's degree strongly preferred
Lean and/or Six Sigma Black Belt certification preferred
Additional certifications in project management or process improvement methodologies preferred

Responsibilities

Lead and manage high-impact, complex projects focused on optimizing healthcare systems and workflows, enhancing patient outcomes, and driving organizational efficiency
Apply advanced Lean, Six Sigma, and PDSA (Plan-Do-Study-Act) methodologies to tackle cross-departmental challenges
Conduct sophisticated data analysis using statistical and analytical tools to assess operational performance, identify process bottlenecks, and pinpoint areas for improvement
Develop advanced control charts, predictive models, and comprehensive performance dashboards
Utilize advanced techniques to access eHMR database system and retrieve custom reports and metrics
Serve as a mentor and resource to junior Specialists and staff members on Lean, Six Sigma, and PDSA (Plan-Do-Study-Act) principles, project management, and analytical techniques
Provide training on complex concepts, including value stream mapping, process reengineering, and advanced root cause analysis
Lead all aspects of project management, from initial planning and stakeholder alignment to implementation and post-project evaluation
Ensure projects are delivered on time, within scope, and align with Emory Healthcare's strategic goals
Conduct in-depth assessments of departmental productivity and operational efficiency
Identify root causes of inefficiencies, develop actionable recommendations, and partner with departments to implement sustainable solutions
Act as a liaison between departments, facilitating cross-functional teams to identify and execute improvement initiatives that align with organizational priorities
Collaborate with clinical and administrative leaders to drive best practices in operational excellence
Develop and present executive-level reports, analyses, and project outcomes
Effectively communicate project progress, impact, and value to senior leadership and stakeholders
Research and implement cutting-edge operational improvement strategies and industry best practices
Drive continuous improvement initiatives that build a sustainable culture of operational excellence across Emory Healthcare