Operations & Event Coordinator

Union County Community Action•Monroe, LA

About The Position

Responsible for coordinating the day-to-day operations of the UCCA Smart Start Early Childhood Resource Center, including supervision of Resource Center staff, management of the lending library and delivery program, customer service to early childhood providers and families, and coordination of outreach and special events that promote UCCA and Smart Start early childhood services in Union County. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Primary Manages the daily operations of the UCCA Smart Start Early Childhood Resource Center, ensuring a safe, organized, colorful, and customer-friendly environment. Monitors and provides day-to-day direction to Resource Center staff and volunteers, including scheduling, task assignment, and support for quality customer service. Administers and utilizes Surpass (or successor) library management software to catalog and organize inventory, maintain patron information, track circulation, manage due dates, fines, and fees, and complete annual inventory, including new acquisitions and withdrawals. Oversees the delivery program, including planning routes, scheduling deliveries and pick-ups, and ensuring accurate preparation and return of materials to and from child care programs. Oversees maintenance and basic troubleshooting of printers, laminating machine, and other Resource Center equipment; initiates service requests as needed. Provides excellent customer service to child care providers, Head Start and NC Pre-K staff, family child care homes, therapists, and parents/guardians in selecting appropriate materials aligned with North Carolina Foundations for Early Learning and Development, Head Start Program Performance Standards, and NC Pre-K requirements. Develops and maintains strong working relationships with Union County child care centers, family child care homes, early childhood programs, and community agencies to promote use of the Resource Center. Oversees development and implementation of marketing and communication activities for the Resource Center, including email, newsletters, flyers, social media, and other outreach tools, in coordination with UCCA and Alliance for Children. Participates in program monitoring and evaluation; collects and analyzes usage data, implements changes to policies, procedures, and operations as required, and ensures compliance with UCCA, Alliance for Children, and host-site policies. Secondary Plans, coordinates, and implements special events, open houses, and community outreach activities that highlight Resource Center services, which may occasionally occur during evenings or weekends. Assists with developing and monitoring the Resource Center budget; tracks fee revenue, purchasing needs, and inventory expenditures as assigned. Identifies needs for new or replacement materials and equipment based on patron feedback and usage trends and makes purchasing recommendations. Trains new staff, students, and volunteers on Resource Center policies, Surpass use, safety procedures, and customer service expectations. Performs general office and clerical duties (filing, copying, email and phone communication, recordkeeping) in support of Resource Center operations.

Requirements

Associate degree (A.A.) Early Child Development or equivalent from two-year College or technical school, and six months to one year related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Incumbent must demonstrate a working knowledge of phone systems, computer and related software, printer, calculator, copier, and fax.
Employee must submit to random drug screenings.
Incumbent must have a valid driver's license.

Responsibilities

Manages the daily operations of the UCCA Smart Start Early Childhood Resource Center, ensuring a safe, organized, colorful, and customer-friendly environment.
Monitors and provides day-to-day direction to Resource Center staff and volunteers, including scheduling, task assignment, and support for quality customer service.
Administers and utilizes Surpass (or successor) library management software to catalog and organize inventory, maintain patron information, track circulation, manage due dates, fines, and fees, and complete annual inventory, including new acquisitions and withdrawals.
Oversees the delivery program, including planning routes, scheduling deliveries and pick-ups, and ensuring accurate preparation and return of materials to and from child care programs.
Oversees maintenance and basic troubleshooting of printers, laminating machine, and other Resource Center equipment; initiates service requests as needed.
Provides excellent customer service to child care providers, Head Start and NC Pre-K staff, family child care homes, therapists, and parents/guardians in selecting appropriate materials aligned with North Carolina Foundations for Early Learning and Development, Head Start Program Performance Standards, and NC Pre-K requirements.
Develops and maintains strong working relationships with Union County child care centers, family child care homes, early childhood programs, and community agencies to promote use of the Resource Center.
Oversees development and implementation of marketing and communication activities for the Resource Center, including email, newsletters, flyers, social media, and other outreach tools, in coordination with UCCA and Alliance for Children.
Participates in program monitoring and evaluation; collects and analyzes usage data, implements changes to policies, procedures, and operations as required, and ensures compliance with UCCA, Alliance for Children, and host-site policies.
Plans, coordinates, and implements special events, open houses, and community outreach activities that highlight Resource Center services, which may occasionally occur during evenings or weekends.
Assists with developing and monitoring the Resource Center budget; tracks fee revenue, purchasing needs, and inventory expenditures as assigned.
Identifies needs for new or replacement materials and equipment based on patron feedback and usage trends and makes purchasing recommendations.
Trains new staff, students, and volunteers on Resource Center policies, Surpass use, safety procedures, and customer service expectations.
Performs general office and clerical duties (filing, copying, email and phone communication, recordkeeping) in support of Resource Center operations.