Operations Engineering Intern

Kidde-Fenwal LLC•Ashland, MA

9d•Onsite

About The Position

KiddeFenwal is a global leader in industrial and commercial fire suppression systems and safety controls. Through our trusted brands—Kidde Fire Systems and Kidde Fire Protection—we deliver certified fire detection, suppression, and control solutions across industrial, commercial, and marine sectors. Our Fenwal Controls business supports OEMs with gas ignition, temperature control, and overheat detection products. Headquartered in Ashland, Massachusetts, with operations in the United States, United Kingdom (KFI-UK), and India (KTI-India), we are committed to protecting lives, livelihoods, and iconic assets worldwide. Learn more at www.kiddefenwal.com [http://www.kiddefenwal.com/]. Our Purpose We protect lives and livelihoods through innovation, trusted partnerships, and a commitment to excellence. Integrity, safety, and teamwork are the foundation of everything we do. Position Summary Kidde Fenwal is seeking an Engineering Operations Intern to support our Technical Support and Applications Engineering teams. This role focuses on improving internal processes, increasing visibility through data analytics, and supporting project coordination efforts. The intern will work cross-functionally to standardize engineering intake workflows, develop dashboards, document processes, and help drive internal initiatives to completion. This is a high-impact role designed to improve team efficiency and scalability.

Requirements

Pursuing a Bachelor’s degree in Engineering (Mechanical, Electrical, Fire Protection, or related field)
Strong proficiency in Microsoft Excel (pivot tables, data organization)
Strong organizational and analytical skills
Excellent written and verbal communication skills
You must be available to work onsite at our Ashland, MA facility 5 days per week. Intern housing, relocation, and housing stipends are not provided, so candidates must have access to their own local housing and reliable transportation.

Nice To Haves

Experience with Power BI or data visualization tools
Familiarity with CRM or ticketing systems (e.g., Microsoft Dynamics)
Exposure to project management tools (MS Planner, Monday.com, etc.)

Responsibilities

Collaborate with Applications Engineers to define required inputs for system design and quoting
Develop standardized engineering intake forms (Excel-based, future-ready for Dynamics CRM)
Document and map current and future workflows for project intake and execution
Identify inefficiencies and recommend process improvements
Document standard operating procedures (SOPs) for: Technical support workflows Applications engineering processes
Convert historical cases and project work into structured knowledge base content
Develop templates for: Design requests Common support responses
Identify gaps in existing documentation and propose solutions
Clean and organize historical support and applications data from multiple sources
Standardize key data fields (request types, product categories, regions, etc.)
Develop Power BI dashboards to track: Case volume and trends Aging and backlog Engineer workload Applications engineering throughput
Provide insights and recommendations based on data analysis
Support internal projects by: Tracking tasks and deliverables Maintaining project timelines (Excel, MS Planner, or similar tools)
Facilitate regular check-ins and document action items
Provide status updates and ensure follow-through on key initiatives
Assist with basic drawing updates or formatting (under supervision)
Support organization of engineering files and shared resources