HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As an Operations Engineer within the Operations Command Center (OCC), you will play a pivotal role in ensuring the stability, scalability, and efficiency of our operational infrastructure. This role combines technical execution with strategic problem management—automating manual processes, streamlining workflows, and proactively identifying and resolving systemic issues before they impact customers. You will also help identify and implement AI technologies that enhance operational efficiency, automate routine tasks, and improve issue detection and resolution. Your work will directly influence operational resilience, reduce incident recurrence, and drive continuous improvement across the organization. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.