Operations Engineer I (Global Command Center for Broadcast Engineering)

Warner Bros Discovery-posted 3 months ago
Atlanta, GA
5,001-10,000 employees
Motion Picture and Sound Recording Industries
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The Operations Engineer I position plays a critical role in the 24/7/365 operations of the business and the support to Media Technology and Operations customers. First line support engineers are responsible for handling information technology related issues along with scheduled and live broadcast events to adhere to service level performance standards.

  • Quality Control (Atlanta Location): As a critical component of all live News shows, an Operations Engineer in QC is in constant communication with Control Room and Newsroom staff, ensuring the highest quality for live video feeds going to air and feeds being recorded for later edit and archive.
  • Monitor the ongoing quality of the outgoing path and initiate large scale notifications and assist in the investigation while documenting and reporting the information discovered during the process.
  • In the Global Command Center (GCC), act as part of a collaborative team environment, handling incidents, major incidents, service requests, and activities throughout production, broadcast engineering, editing, and production operations.
  • Receive incoming calls, communications and tickets, perform first-call triage, resolution, dispatch, and escalation on incidents ranging from low priority to On-Air emergencies.
  • Monitor services and equipment for a wide variety of systems and technologies and coordinate the communication around Major Incidents.
  • Log all incidents and requests in an industry standard IT Service Management tool.
  • Provide leadership when responding to and leading the Major Incident response.
  • Participate at an implementation level in larger projects, including cabling and equipment installation/removal as well as integration and testing.
  • Minimum of a two-year Technical Degree in Computer Science, Information Technology, or Broadcast Engineering (or equivalent education / experience / training).
  • Computer Repair / Electronic Repair / Software and Hardware Troubleshooting experience.
  • Comfortability with Windows 10, MAC OS X, CentOS (Linux experience is a plus).
  • Outstanding written and verbal communication skills, including technical and business writing.
  • Customer Service experience.
  • Focus and attention to detail during repetitive tasks.
  • Ability to excel working on their own as well as in a team environment.
  • Ability to resolve complex technical problems in a timely manner.
  • Self-motivation with a passion for technology and learning.
  • Flexibility to work in a shift environment with periodic shift rotation and days off including days, nights, overnights, evenings, weekends, or holidays.
  • Experience in Broadcast Engineering, Live Video Production, Information Technology, Customer Support, Networking, Computer Science, and Troubleshooting skills.
  • IT Networking and System Administration Experience.
  • Programming or Scripting involving Java, .NET, HTML, PHP, JavaScript, and/or NodeJS.
  • Database Administration experience with MySQL, Oracle, MSSQL, and/or MongoDB.
  • Helpdesk / Service Desk Experience.
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