Operations & Engagement Coordinator

NurseDash • Pittsburgh, PA

8d • $49,000 - $60,000 • Hybrid

About The Position

As the Operations & Engagement Coordinator, you are the "engine room" of our regional W2 division. Your mission is twofold: ensure every single shift requested by our anchor healthcare partner is filled with our high-quality professional, and ensure those professionals feel supported, motivated, and empowered to make NurseDash their long-term professional home.
You don't just "post shifts"; you manage a community. You will be responsible for the daily logistics that drive our financial performance and ensure our clinicians are getting the most value out of their W2 benefits.

Requirements

• 2–5 years in healthcare staffing, hospitality, or high-volume logistics.
• A "Hustler" mindset with the ability to solve complex puzzles in real-time.
• Exceptional empathy and the ability to influence others positively.
• Tech-savvy with experience in platforms like Breezy, Slack, and payroll integrations.

Responsibilities

• Strategic Scheduling & Fulfillment
• Own the master schedule for our W2 cohort across a premier regional facility network.
• Achieve a 100% Fill Rate by proactively matching worker preferences with facility needs.
• Implement the "Anchor Shift" strategy to ensure stable staffing and benefit eligibility for our core team.
• Worker Success & Community
• Act as the primary daily advocate for our W2 employees.
• Conduct "Stay Interviews" to gather feedback and ensure our team is satisfied with their professional growth.
• Drive adoption of W2-specific perks, ensuring our team feels the full value of their employment.
• Operational Excellence
• Foster a culture of reliability to maintain an ultra-low cancellation rate (<2%).
• Collaborate with Finance to ensure hours worked are accurately captured for our weekly payroll.
• Protect unit sustainability by aligning scheduling decisions with our established business model.

Benefits

• Base Salary: $49,000 – $60,000 (commensurate with experience).
• Performance Incentives: Up to $12,000 in annual bonuses tied to fulfillment, retention, and reliability targets (paid quarterly).
• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.
• Time Off: 14 days of PTO per year to ensure you stay refreshed and at your best.
• Work Style: Market-based remote/hybrid model with a monthly technology stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees