Operations Director

JLL•Abilene, TX

51d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Operations Director - Critical Environments Position Summary Lead and manage all aspects of mission-critical data center operations including client service, team management, financial performance, and technical operations. Own client relationships and ensure service delivery meets performance standards while driving financial success of assigned portfolio in accordance with JLL's global data center service delivery model.

Requirements

Extensive experience in mission-critical environments managing UPS systems, backup generators, and precision HVAC
Strong technical background in mechanical and electrical systems with data center applications
Proven track record in large-scale IT infrastructure and data center operations management
Experience with facilities management platforms (Corrigo preferred) and CMMS systems
5+ years operational experience with responsibility for leading teams in data center environments
Cost optimization and energy efficiency initiatives supporting JLL's sustainability commitments
Data-driven operational analysis using monitoring systems for Power Usage Effectiveness (PUE), temperature, humidity, and other critical metrics
Leadership capabilities with experience mentoring technical teams and fostering collaborative relationships across JLL's integrated service delivery model
Strong client relationship management skills aligned with JLL's client-centric approach to facilities management
Fundamental skills in critical systems such as emergency/standby generators, automatic transfer switches, UPS systems, power distribution systems, UPS batteries
Technical proficiency in Building Management Systems, Life Safety Systems, CMMS, Microsoft Office Suite
Extensive electrical, mechanical & plumbing knowledge of commercial facilities with strong background in critical data center operations
Demonstrated leadership skills in managing people and customers with strong oral and written communication, negotiation and analytical skills
Strong strategic thinking and planning abilities with excellent judgment, problem-solving and crisis management skills
Excellent interpersonal and relationship building skills
Proven record of providing excellent internal and external customer service

Responsibilities

Oversee daily operations, maintenance, and performance of critical infrastructure (UPS, generators, cooling) in leased data centers, utilizing Corrigo's work order management system to track preventive maintenance schedules, manage vendor relationships, and ensure optimal asset performance across JLL's global data center portfolio.
Maximize uptime and reduce high-impact incidents by leveraging JLL's operational playbooks and standardized escalation procedures. Lead Root Cause Analyses (RCA) for critical failures, documenting findings in Corrigo and sharing insights across JLL's data center network to prevent recurring issues and continuously improve reliability metrics. Effectively manage communications across regions during critical emergencies.
Own operational client relationships and ensure total contract compliance with all performance specifications including quantitative cost savings and qualitative customer service requirements. Manage client reporting, maintain interface with Corporate Real Estate personnel, and ensure fixed, variable, and incentive compensation targets are achieved relative to performance plans and KPI objectives.
Ensure strict adherence to JLL's data center operational standards, client SLAs, safety protocols, security requirements, and budget parameters. Maintain compliance with industry certifications and regulatory requirements while supporting JLL's commitment to delivering best-in-class critical facility management services. Ensure all properties operate according to local, state, national, and client-specific requirements.
Manage strategic programs supporting JLL's data center growth initiatives, including new facility delivery, technology implementations, and operational optimization projects. Lead compliance audits and verification processes, coordinating with JLL's global engineering teams and utilizing established project management methodologies from operational playbooks. Provide oversight for critical infrastructure project development, commissioning, and close-out processes.
Build and maintain strong relationships with landlord partners, JLL engineering groups, regional operations teams, and client stakeholders. Actively participate in JLL's knowledge sharing networks, contributing to best practice development and supporting the continuous improvement of global data center service delivery model.
Lead and develop assigned teams, ensuring service delivery within established standards. Manage succession planning, onboarding processes, and effectively utilize suppliers and account team resources for maintenance and repair services supporting critical environments.
Provide input to annual financial plans and manage capital expenditures within approved budgets while identifying cost optimization and energy efficiency initiatives supporting JLL's sustainability commitments. Monitor performance metrics and report cost savings and value-add contributions to leadership.
Develop and maintain comprehensive emergency response plans aligned with JLL's crisis management protocols, ensuring rapid response capabilities and business continuity for critical client operations.