Operations Director

JLL•Dallas, TX

2d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As Operations Director, Data Centers at JLL, you will provide leadership and expertise in all facets of critical environments management, integrating client service, employee development, financial results, and operational excellence. You’ll interpret, communicate, and establish engineering and critical environments strategies to support our client’s account, ensuring every service aligns with performance standards and is delivered within agreed service levels. Owning operational client relationships, you will serve as the key service liaison, promote knowledge sharing across the corporate network, and oversee field execution using all platform tools. At JLL, what sets us apart is our culture of collaboration—locally and across the globe—and in this role, you’ll reinforce that spirit as you manage all resources within our policies, procedures, and standards, championing a workplace where every individual can thrive.

Requirements

Minimum 5 years’ operational experience, leading teams within data center environments.
Demonstrated management and leadership skills, with a strong record in both people and client relationship management.
Strong oral, written, negotiation, and analytical skills, with effective communication across functions and geographies.
Ability to think strategically and develop actionable alternatives to drive operational improvements.
Strong analytical capacity for evaluating complex situations and implementing solutions.
Proven organization and resource management skills to maximize productivity.
Demonstrated judgment, crisis management, and problem-solving abilities.
Proficiency with critical systems, such as UPS, generators, ATS, power distribution, life safety, and building management systems.
Extensive commercial facility knowledge, including electrical, mechanical, and plumbing, with a strong critical environment background.

Nice To Haves

Technical proficiency in computerized maintenance management systems (CMMS), Microsoft Office Suite, PowerPoint, Visio, and Outlook.
Experience in the development and oversight of critical infrastructure projects, from planning through commissioning and close-out.
Ability to lead communications during high-stakes emergencies, including root cause analysis and action planning.
Experience in succession planning, team onboarding/offboarding, and employee development programs.
Track record of delivering excellent internal and external customer service.
Prior experience in supplier and contract management within data center or critical environment settings.
Commitment to fostering a culture of inclusivity, wellbeing, and team empowerment.
Familiarity with compliance requirements at local, state, and national levels, alongside specific client standards.
Advanced capability to use reporting tools such as SharePoint, Tracker, E1, Corrigo, or Clarify.

Responsibilities

Direct all engineering service management activities, maintaining contract compliance, customer service excellence, and performance benchmarks across the portfolio.
Manage and deliver client reporting, ensuring all contractual requirements and KPIs are met.
Monitor and achieve compensation targets—including performance incentives—relative to the Corporate Real Estate Performance Plan and contract objectives.
Lead the day-to-day performance and development of your team, ensuring delivery of services within JLL and client service levels, processes, and procedures.
Continually review and analyze portfolio metrics through client and JLL analytics, ensuring optimization against goal parameters.
Measure, track, and report cost savings and value-add contributions to executive leadership.
Support strategic planning, interfacing with the Account Director to drive new portfolio and cost-saving opportunities.
Develop and nurture collaborative relationships with stakeholders, supporting our inclusive and empowering team culture.
Oversee accurate, timely use of client and JLL management tools and support implementation of training and process adherence initiatives.