Operations Director

Chick-fil-A•Springfield, MA

39d•Onsite

About The Position

Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to be part of a company that values its people and community? If so, Chick-fil-A is the place for you! At Chick-fil-A, working is more than just a job; it's an opportunity to grow and develop in a positive, people-focused atmosphere. Join leading our team as an Operations Director and enjoy competitive benefits while enhancing your leadership skills in the food and beverage industry.

Requirements

Motivated leader with a passion for people and community.
3-5+ years of leadership/management experience with a proven track record of leading and developing others.
Excellent communication and interpersonal skills.
Genuine heart of caring for people, good team player
Possesses a willingness and desire to learn and be coached, open-minded and adaptable while taking ownership in their stake in the business.
Organized, detail-oriented with strong time management skills.
Ability to keep composure under high pressure and make decisions quickly without compromising strong communication skills.
Ability to drive results while maintaining a fun and loving work environment.
Monday-Saturday availability
45 hours/week, up to 60 hours/week based on business needs
Sundays off
This role requires schedule flexibility to meet the needs of the business. This typically includes availability for peak periods (11 AM - 2 PM, 5 PM - 8 PM), opening and/or closing the restaurant based on need. This is important to maintain a strong understanding of daily operations and all aspects of the business. A typical week will include 5-6 days, 45-60 hours.

Nice To Haves

Bachelor's Degree preferred

Responsibilities

Lead and inspire a highly skilled team to achieve operational excellence.
Oversee daily restaurant operations to ensure a remarkable customer experience.
Implement strategies that promote team growth and community engagement.
Develop and coach team of leaders to execute the restaurant's vision and uphold its values.
Model core values of Tenacity, Integrity, Coachability, and Care.
Recruit, train, and grow Team Members through intentional development and mentorship.
Collaborate with Owner/Operator and Leadership Team to align on business strategies and long-term vision.