Operations Director - Bergen County's Winter Wonderland at Van Saun Park

Sports Facilities Company•Paramus, NJ

48d

About The Position

Bergen County's Winter Wonderland at Van Saun Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Paramus, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Bergen County's Winter Wonderland at Van Saun Park is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Operations Director will be responsible for the management of facility operations including but not limited to guest services, maintenance, housekeeping, retail, food & beverage, event management, front desk administration and reporting, and a robust family entertainment center. The Operations Director will also work closely with other departments in hiring, training, and staff scheduling.

Requirements

Bachelor's degree in management, sports management, business or related field with 3-5 years of experience in a leadership role in operational management and/or event management
Must have excellent interpersonal, project management and problem-solving skills
Must be a team player, must have excellent verbal and written communication skills
Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
Must be willing to obtain CPR certifications
Well organized, efficient, flexible, and able to meet deadlines
Able to cope with many tasks at once and work to tight schedules
Able to work flexible schedule including weekends, nights and holidays
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time in various conditions
Limited travel may be required

Nice To Haves

Food service and food service management experience preferred

Responsibilities

Oversees front-line managers/supervisors to ensure compliance with SFM policies and additional applicable laws
Oversees effective communications with event owners pre- and post-event
Oversees the administration and high level of detail required in the organization of events
Assists with labor law compliance and adherence
To be on-site at events and take responsibility for the various aspects of managing personnel and production
Negotiates and produces contracts for relevant vendors building a good working relationship
Builds an overall understanding of the events in the company portfolio, their operational aims and their revenue streams
Closes liaison and communication with other departments within the events team including marketing and sales
Ensures all health & safety, quality control, expense management, security, procedures, and, facility maintenance, and proper cash handling procedures
Assists sports and tournament manager with proper communication with the venues from contracts and dates to all onsite logistics
Lead cross-functional teams, creates and monitors leadership team schedule
Ensures events comply with safety regulations, ensures staff is adequately prepared for the event, gives final operational approval for event set-up
Hires, trains, and educates staff on proper event and safety procedures
Develops and manages budgets and exercises control in expense management/maintenance
Analyze event performance and prepare metrics presentation
Promotes company culture and expectations to staff
Works with General Manager and Finance Manager to develop KPI reports
Contributes to Facility Business Plan and execution
Oversees proper reporting of inventory
Serves as MOD on nights and weekends
All additional tasks assigned by management