Operations Director

Seagull Schools Inc•Kailua, HI

7h•Onsite

About The Position

The Director of Operations at Seagull Schools is responsible for overseeing all operational functions and setting strategic goals for the organization. This role ensures the effective planning and monitoring of daily operations to meet established objectives. Key responsibilities include supervising staff across multiple departments, providing constructive feedback, and fostering a culture of accountability and continuous improvement. In partnership with the Chief Executive Officer (CEO), the Director of Operations works to strengthen operational efficiency across all areas of the organization. This includes collaborating with the leadership team to develop and manage plans and budgets for facility repairs and maintenance, food service operations, and other essential functions. The ideal candidate is highly organized, demonstrates strong leadership and communication skills, and is committed to operational excellence.

Requirements

BSc/BA in business administration or relevant field; MSc/MA will be a plus
Minimum of 5 years of experience at an operations level
Knowledge of the industry’s legal rules and guidelines
Proficiency in IT systems (such as ADP, Blackbaud, BrightArrow is a plus)
Working knowledge of data analysis and performance/operation metrics
First Aid/CPR Certification
Medical clearance from infectious diseases and other health issues in order to work in a child and applicable adult center environment.
Security clearance in order to work in a child and applicable adult center environment.
Valid driver’s license.
Access to an insured vehicle with valid registration and safety check.

Nice To Haves

Experience in facilities and food service industry (Strongly Preferred)
Previous experience in education or non-profit management (Preferred)
Operations: 5 years (Preferred)

Responsibilities

Manage relationships with third-party contractors and negotiate contracts (i.e., facilities repair and maintenance, food service, IT contracts, and others as needed)
Liaise with leadership to make decisions for operational activities and set strategic goals and budgets in coordination with the CEO and other members of the leadership team, as appropriate.
Develop a facilities plan and budget with a 5-year forecast in collaboration with the CEO and members of the senior management team
Manage inventory levels at all six sites
Ensure that food service and facilities are all in compliance with all City, State, and Federal licensing and regulatory policies
Oversees Food Services operation and the USDA food program, as led by the Food Services Manager, and works to maintain spending within budget
Ensure that all operational handbooks are current and updated regularly
Works with the IT contractor on issues impacting Seagull’s online systems, including Blackbaud; keeps inventory of Seagull technology and orders new laptops, iPads, phones when necessary or upon recommendation from the Seagull executive team
Oversees Seagull phone system with assistance from IT contractor; resolves issues
Manage safety and communication systems
Plan and monitor the day-to-day operation of the business to ensure smooth progress, safe, well-maintained facilities, and sufficient enrollments at each site
Supervise staff from different departments and provide constructive feedback while setting a positive and confident leadership example
Regularly evaluate the efficiency of business procedures according to organizational objectives and implement improvements
Manage procurement processes and coordinate material and resource allocation
Review financial information and adjust operational budgets to promote profitability in collaboration with the CEO and CFO
Revise and/or formulate policies and promote their implementation
Evaluate overall department performance by gathering, analyzing, and interpreting data and metrics
Ensure that the company complies with legal and established industry regulations
Champion proficiency for current industry practices, including productivity, quality, planning, culture, employee safety, food safety, and USDA regulatory requirements
Recruits, interviews, hires, and trains new staff
Oversees the daily workflow of various departments (maintenance and food service)
Provides constructive and timely performance evaluations
Conducts staff training as often as necessary, regarding information systems (i.e., Blackbaud, BrightArrow, etc.)