Operations Director – Ambulatory Clinics (Brighton)

BMC Software•Brighton, MA

About The Position

POSITION SUMMARY: The Operations Director is responsible for the development and set up of new clinical operations across a range of specialties at BMC South and BMC Brighton. The Operations Director will be responsible for the launch of new ambulatory clinics at these sites, including but not limited to the administrative, personnel, fiscal management, IT management and operational systems necessary to fully launch a new clinic. The Operations Director will interface with Departmental staff and leadership to launch these proposed clinics. Following launch of clinics over the next 1-3 years, the Operations Director will transition to multi-specialty clinic operations. The Operations Director will collaborate with our BMC Ambulatory Central Team and play a leadership role in the establishment and roll out of ambulatory standard practices across our BMC South and BMC Brighton ambulatory clinics. The Operations Director will participate in and lead key initiatives and performance improvement pertaining to the practices that they oversee including integration, labor management, and the establishment of ambulatory best practices.

Requirements

Requires a Bachelors Degree in Business Administration, Healthcare, or related field. Master’s Degree preferred. Or equivalent combination of education and experience.
Knowledge of clinic operations and necessary steps to launch new clinics, including IT (EPIC) and Revenue Cycle
Demonstrated ability to work successfully with physician partners
Leadership ability to guide, direct, and mentor a multi-layered staff
Capable of program development, implementation and evaluation, moving from strategy to execution
Capable of long range program planning that involves complex decision making tasks
Expert verbal and written communication skills and interpersonal skills, including project management reporting to senior audiences
Must be exceptionally organized to manage multiple priorities and diverse activities, to prioritize and meet deadlines
Dedicated team player with the willingness and desire to learn and grow within the organization
Ability to anticipate objections and plan appropriate responses; ability to perform and lead effectively in stressful situations and to solve problems as they occur
Professional in conduct and appearance
Proficient with standard software used in healthcare office setting (i.e. MS Word, Powerpoint, Excel, web browser, etc.)

Responsibilities

Launch new clinics at BMC-Brighton and BMC-South critical to growth objectives of BMCHS
Identify potential changes in operating models required to hit financial and performance targets in shifting from an academic to community clinic model.
Manage fiscal, IT, real estate and other functional service areas necessary to the successful launch of a clinic.
Work collaboratively with existing administrative directors and other staff across departments to ensure clinics launch and operate smoothly
Ensures the highly productive and cost effective quality performance of departments and services.
Works with assigned managers, nursing management, and section chiefs/medical directors, to provide for the identification, analysis and development of operating policies, systems, programs and standards.
Recommends and implements changes in policies and procedures to improve the cost effectiveness of operations and ensure that patient’s time (i.e., for visits, appointments and treatments) is used in an efficient manner.
Plans departmental/divisional/sectional renovations and moves, including assessment of needs, and space utilization design.
Oversees and coordinates all aspects of departmental renovations or relocation.
Analyzes current operations to identify and evaluate program strengths and weaknesses in relation to operational effectiveness.
Develops strategies and plans for new program development based on analysis of competitive trends, market share data, capital needs and human resource utilization.
Drives other key performance initiatives at the new hospitals related to volume, quality or experience manages Department and/or Ambulatory-wide projects and performance improvement, as required.
Other duties as assigned