Customer Experience Restaurant Director

Chick-fil-A • Chester, MD

31d

About The Position

Chick-fil-A Kent Island is seeking an experienced and motivated Operations Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality, cleanliness, and efficiency.

Requirements

• 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
• Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
• Bachelor's degree in Business Administration, Hospitality, or a related field preferred

Responsibilities

• Develop and implement operational policies and procedures that ensure the highest level of customer service and food quality
• Drive-thru execution
• Monitor and manage food and labor costs to ensure profitability and efficiency
• Collaborate with the marketing team to develop and implement promotional campaigns that drive sales and increase brand awareness
• Ensure compliance with all health and safety regulations and maintain a clean and sanitary environment for customers and staff
• Work with the Operator to develop and execute long-term strategic plans for the restaurant, including identifying opportunities for growth and expansion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees