(USA) Operations Director, Fulfillment Center Operations

Walmart•Atlanta, GA

2d•$144,000 - $216,000

About The Position

As a Director of Operations in one of Walmart’s Fulfillment Centers, you will lead end‑to-end operational performance across inbound, outbound, and inventory functions. You’ll oversee multiple shifts, partner closely with Senior Operations Managers, and ensure our customers receive fast, accurate, high‑quality service every time they shop with us. What You’ll Do Lead Outbound Operations (Pick, Pack & Ship)- Oversee outbound operations across all shifts. Ensure order accuracy through strong quality control processes. Develop and implement best practices for picking, packing, shipping, and product distribution. Lead outbound activities in nonsortable or manual‑sortable fulfillment environments. Lead Inbound Operations (Unload, Receive, Haul & Stock)- Oversee inbound activities across all shifts. Ensure accurate unloading, receiving, and stocking of merchandise. Work with ICQA teams to maintain appropriate inventory levels. Develop standardized processes for inventory receiving and storage. Monitor Performance & Deliver Results- Manage operational performance across inbound and outbound areas. Own the fulfillment center’s P&L and deliver against financial targets. Set and track KPIs, budgets, and labor plans. Review performance dashboards and provide actionable feedback. Ensure proper staffing and resource allocation across all shifts. Build standards for organized, efficient storage and product flow. Drive Process Improvement- Identify and analyze areas for operational efficiency. Lead Lean process improvements across the fulfillment center. Provide training and coaching on new processes and continuous improvement. Oversee implementation of enhancements that elevate safety, quality, and speed. Ensure Compliance & Operational Excellence- Maintain compliance with safety, regulatory, and operational standards. Drive fulfillment center strategy to meet or exceed key performance targets. Support consistent quality, safety, and regulatory practices. Collaborate Across the Business- Partner with Senior Operations Managers and cross-functional teams, including: Fulfillment Engineering Supply Chain Management Transportation Operations HR Maintenance ICQA Support network-wide initiatives that improve capacity, cost, and delivery speed. Develop and Grow Talent- Provide coaching and mentorship to Senior Operations Managers and associates. Support talent development, succession planning, and workforce engagement. Build diverse, high-performing teams. Foster a culture of empowerment, accountability, and belonging. Leadership Expectations- Respect for the Individual Build teams and foster a culture where associates feel seen, supported, and valued. Create opportunities for all associates to grow and thrive. Communicate with clarity, positivity, and impact. Attract, develop, and retain top talent while recognizing others’ contributions. Act with Integrity- Model Walmart values through ethical, transparent, and humble leadership. Hold yourself and others accountable to high compliance standards. Support Walmart’s regenerative commitments and community impact initiatives. Serve Our Customers & Members- Put customers first in all decisions and planning. Adapt to how, where, and when customers shop. Use data and insights to balance short- and long-term priorities. Consider impacts to customers, associates, suppliers, and communities. Strive for Excellence- Demonstrate curiosity, courage, and resilience. Encourage learning, experimentation, and smart risk-taking. Drive continuous improvement and support adoption of new technologies. Help teams navigate and thrive through change.

Requirements

Bachelor’s degree in Business, Supply Chain Management, or related field and 5 years’ experience in supply chain operations or related field OR 7 years’ experience in supply chain operations or related field.
4 years’ supervisory experience.

Nice To Haves

Developing and managing profit-and-loss statements and budgets, monitoring regulatory compliance, and analyzing financial/operational data
Managing multiple functional areas within a warehouse or logistics network
Supervisory experience
Supply Chain Operations Masters: Business, Masters: Supply Chain

Responsibilities

Outbound Operations Pick Pack and Ship Coordinates with Senior Operations Managers to implement quality control processes that ensure theaccuracy of each order handled by the fulfillment center
Oversees outbound operations across all shifts
Supports the development of fulfillmentcenter best practices for product distribution in line with organizational standards
Oversees outbound activities for a nonsortablemanual sortablefulfillment center
Develops fulfillment center best practices for product distribution in line with organizational standards
Inbound Operations Unload Receive Haul and Stock Reviews analysis provided by Senior Operations Managers and coordinates with ICQAteams to ensure necessary product inventory levels are maintained
Oversees inbound operations across all shifts
Supports the development offulfillment center best practices for inventory receivingunloading and storage in line with organizational standards
Oversees inbound activities for anonsortablemanual sortable fulfillment centerPerformance Monitoring
Monitors performance across inbound and outbound operations across all shifts
Responsible for performance monitoringacross all operations within a nonsortable manual sortable fulfillment center see below Inboundoutbound performance monitoring includes
Establishes effective controls to achieve goals standards budgets and key performance indicators to support Walmarts organizational strategy
Manages a profitandloss statement and delivers on performance and financial targets
Monitors performance dashboards and conducts adhocanalyzes to evaluate the performance of the fulfillment center provides feedback to Senior Operations Managers
Allocates resources and ensuresappropriate staffing and workload levels to meet business demands
Develops fulfillment transportation and storage standards to ensure anorganized and efficient storage environmentProcess Improvement
Reviews analyzes and provides process improvement feedback to Senior Operations Managers
Recommends and deliverstraining to associates on continuous improvement and performance enhancement activities for all fulfillment center operations
Drives continuousimprovement and performance enhancement activities and oversees implementation of Lean strategies and processes across a nonsortablefulfillment centerCompliance and Quality Management
Supports strategic leadership for an automated sortable fulfillment center to achieve key performance metricsand regulatory obligations and operational standards
Provides strategic leadership for a nonsortable manual sortable fulfillment center to achievekey performance metrics and all regulatory obligations and operational standardsCollaboration
Collaborates with Senior Operations Managers as well as external teams for example Fulfillment Engineering Supply ChainManagement Transportation Operations to ensure optimization of capacity and delivery management
Supports and collaborates with otherfunctions at Walmart such as HR Maintenance and ICQA to achieve objectives People Development
Ensures associates receive learning and development opportunities for example training mentoring
Coaches team membersand provides feedback to enhance skills knowledge and work performance
Mentors Senior Operations Managers and less experienced associates
Provides overall direction by analyzing business objectives and customer needs developing communicating building support for and implementingbusiness strategies plans and practices analyzing costs and forecasts and incorporating them into business plans determining and supportingresource requirements evaluating operational processes measuring outcomes to ensure desired results identifying and capitalizing on improvementopportunities promoting a customer environment and demonstrating adaptability and sponsoring continuous learning
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps recruitingselecting and developing talent supporting mentorship workforce development and succession planning and leveraging the capabilities of new andexisting talent
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into allprograms and practices developing consequences for violations or noncompliance and supporting the Open Door Policy
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leadingkey community outreach and involvement initiatives engaging key stakeholders in the development execution and evaluation of appropriatebusiness plans and initiatives and supporting associate efforts in these areas
Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B
Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B
Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $144,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Regional Pay Zone (RPZ) (based on location) - Stock