Operations Director, Frank Deluca YMCA Family Center (Ocala, FL)

YMCA of Central Florida • Ocala, FL

340d

About The Position

The Family Center Operations Director oversees the daily operations for their assigned location and shift, as part of the FC senior leadership team; including leadership for programming, staff and physical building operations. Facilitates performance, maintains high standards and conditions to lead a staff team that fosters a safe and welcoming environment with an emphasis on providing the highest level of customer service. Creates a culture of revenue generation, growth and fiscal responsibility.

Requirements

• Bachelor’s degree or equivalent work experience required; in business, management or related field of study preferred.
• Minimum 3 years of progressively responsible experience in health or wellness operations management, retail management, or management of multiple programs with strong fiscal management; YMCA experience preferred.
• A proven record of successful leadership in the areas of managing multiple departments.
• Prefer knowledge of, and previous experience with, individuals and families from diverse populations.
• Experience in working closely with volunteers for program and committee support.
• Microsoft Office proficiency required.
• Strong analytical and critical-thinking skills.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
• Must obtain within 60 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.

Responsibilities

• Directs the Family Center operations and oversees programming in accordance with the policies, procedures and standards established by the YMCA of Central Florida.
• Achieves financial objectives by adhering to an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.
• Builds and maintains a dynamic staff team by recruiting, selecting, onboarding, and training.
• Manages staff and ensures expected performance results by coaching, counseling, and disciplining employees.
• Achieve a high level of member service satisfaction in all Family Center departments as measured through the members survey & key indicator metrics.
• Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system.
• Proactively reviews member utilization activities through available technology and reports.
• Secures all aspects of building operations and physical facilities as it relates to member service.
• Manages and maintains clean facilities, property, and equipment within the Family Center.
• Maintains the integrity and reputation of the Family Center through established brand guidelines.
• Contributes to the leadership team effort by accomplishing related results.
• Monitor daily operations to adhere to all YMCA of Central Florida safety standards and policies.
• Assists in the annual giving campaign.
• Report all accidents/incidents to your supervisor.

Benefits

• Flexible schedule, which may include weekends and holidays as needed.
• On-call schedule rotation as required.
• Travel within Central Florida.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree