Operations Data Analyst

Pacific Life • Charlotte, NC

1d

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Operations Data Analyst to join our Operations Data Team in Newport Beach, CA Omaha, NE or Charlotte, NC. As an Operations Data Analyst, you’ll move Pacific Life, and your career, forward by researching and analyzing operational data trends and supporting data driven decisions. Your colleagues will include fellow operations analysts. How you’ll help move us forward: Supports the development and maintenance of analytical models and tools to identify trends and operational insights. Helps prepare operational analyses related to performance, capacity, and process effectiveness, and contributes to documentation of plans, procedures, and recommendations that support business objectives. Conducts research on internal and external best practices to support benchmarking efforts and assists in identifying opportunities to improve data models, reporting, and analytical techniques. Works collaboratively with team members and business partners to deliver clear, accurate insights.Supports Operations by helping develop, produce, and maintain a variety of real‑time and historical reports. Reporting may include, but is not limited to, service level agreements (SLAs), productivity metrics, service platform analytics, and basic forecasting and modeling. Builds foundational knowledge of Operations, departmental processes, and customers over time. Collaborates with internal partners to help clarify reporting needs, especially when requirements are still evolving or not fully defined. Uses established data analytics and reporting tools to analyze data and identify trends. Partners closely with Senior Data Analysts and team members to learn best practices and support more complex reporting or analysis as needed. Assists with translating data and reports into clear, meaningful insights for business partners and leaders to support informed decision‑making. Helps explain reports and metrics to ensure users understand how to interpret and apply the information. Supports forecasting activities by using historical data, basic statistical concepts, and seasonality trends under guidance from more experienced team members. Assists with capacity, staffing, and overtime analysis to help inform workforce planning and cost management decisions. Serves as a point of contact for routine data and reporting requests for assigned business areas, building familiarity with key performance indicators (KPIs), service metrics, and measurement approaches. Helps ensure the accuracy and consistency of reports and KPIs, aligning outputs with department SLAs and business objectives, and escalating issues or discrepancies as needed.

Requirements

• 2–5 years of experience in an analytical, operations, or reporting role; experience in financial services or a service‑oriented environment is a plus but not required.
• Demonstrated interest in data analysis, reporting, and problem solving, with the ability to learn new concepts and tools.
• Strong written and verbal communication skills, with the ability to explain data findings clearly to a variety of audiences.
• Ability to manage time effectively, balance multiple tasks, and adapt to changing priorities in a fast‑paced environment while maintaining accuracy.
• Collaborative mindset with the ability to work well with team members and partners at different levels across the organization.
• Growing ability to work independently on routine tasks, with guidance and support provided for more complex work.
• Bachelor’s degree or equivalent combination of education and relevant experience.

Nice To Haves

• Exposure to or interest in data visualization tools such as Tableau, Power BI, or similar platforms.
• Familiarity with data platforms or analytical tools such as Snowflake, Alteryx, or comparable technologies.
• Basic understanding of operational metrics or data domains (e.g., call center metrics, workflow operations, or transaction‑based systems), or a strong interest in learning them.
• Natural curiosity, eagerness to learn, and a growth mindset with interest in developing analytical and business acumen over time.

Responsibilities

• Supports the development and maintenance of analytical models and tools to identify trends and operational insights.
• Helps prepare operational analyses related to performance, capacity, and process effectiveness, and contributes to documentation of plans, procedures, and recommendations that support business objectives.
• Conducts research on internal and external best practices to support benchmarking efforts and assists in identifying opportunities to improve data models, reporting, and analytical techniques.
• Works collaboratively with team members and business partners to deliver clear, accurate insights.
• Supports Operations by helping develop, produce, and maintain a variety of real‑time and historical reports.
• Builds foundational knowledge of Operations, departmental processes, and customers over time.
• Collaborates with internal partners to help clarify reporting needs, especially when requirements are still evolving or not fully defined.
• Uses established data analytics and reporting tools to analyze data and identify trends.
• Partners closely with Senior Data Analysts and team members to learn best practices and support more complex reporting or analysis as needed.
• Assists with translating data and reports into clear, meaningful insights for business partners and leaders to support informed decision‑making.
• Helps explain reports and metrics to ensure users understand how to interpret and apply the information.
• Supports forecasting activities by using historical data, basic statistical concepts, and seasonality trends under guidance from more experienced team members.
• Assists with capacity, staffing, and overtime analysis to help inform workforce planning and cost management decisions.
• Serves as a point of contact for routine data and reporting requests for assigned business areas, building familiarity with key performance indicators (KPIs), service metrics, and measurement approaches.
• Helps ensure the accuracy and consistency of reports and KPIs, aligning outputs with department SLAs and business objectives, and escalating issues or discrepancies as needed.

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees